Joshua "Josh" Lynn
Retail Keyholder
Rodanthe,NORTH CAROLINA
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Key Holder Supervisor
Smithfield Ice Cream Parlor
Smithfield, United States
12.2020 - 05.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked.
Cashier /Food Preparer
Smithfield Ice Cream Parlor
Smithfield, VA
05.2020 - 11.2020
- Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
- Operated cash register to process sales transactions, handle cash and make change.
- Entered food and beverage orders into POS system.
- Suggested and described items based on guest preferences.
- Explained current promotions and new menu items.
- Resolved customer complaints independently or with aid of supervisor.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Made change and issued receipts or tickets to customers for each transaction.
- Provided customers with information on specials and discount deals.
Education
High School Diploma -
Smithfield High School
Smithfield, VA05.2021
Skills
- Merchandise Quality Assurance
- Cash Register Operations
- Operational Efficiency
- Customer Engagement
- Flexible Work Schedule
- Staff Coaching and Training
- Financial Recordkeeping
- Scheduling and Time-Tracking
Timeline
Key Holder Supervisor
Smithfield Ice Cream Parlor
12.2020 - 05.2022
Cashier /Food Preparer
Smithfield Ice Cream Parlor
05.2020 - 11.2020
High School Diploma -
Smithfield High School
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