Najhae Hoffman
Summary
Adaptable and results-driven professional with experience in customer service, retail operations, workplace safety, and team leadership in fast-paced environments. Skilled in KPI tracking, conflict resolution, Microsoft Excel, Power BI, and operational support. Strong communication and problem-solving skills with a willingness to learn, grow, and be molded into company standards and responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Famous Footwear
Poughkeepsie, NY
10.2025 - Current
- Supervised daily store operations in a high-volume retail environment while balancing customer service, inventory support, cash handling, and team coordination
- Trained and supported a team of 7 employees on customer service standards, operational procedures, and conflict resolution strategies
- Monitored store KPI goals related to sales performance, loyalty program engagement, and customer service expectations
- Utilized communication and problem-solving skills to professionally de-escalate customer concerns and maintain positive customer experiences
- Assisted with operational organization, inventory management, and maintaining store efficiency during peak traffic periods
- Made real-time decisions under pressure to support smooth operations and ensure adherence to company policies and procedures
Secretary
Youth Education & Maternal Support Association
Philadelphia, PA
08.2024 - 05.2025
- Organized records, scheduling, and communication for efficient program management
- Assisted in youth-focused programs to enhance education and development outcomes
- Developed youth programs to promote personal growth and engagement
Reading Coach (Virtual)
Achieve Now
Philadelphia, PA
09.2024 - 03.2025
- Provided one-on-one support to youth (ages 6-12) to improve reading and communication skills
- Identified frustration or disengagement, adjusted approach to enhance participation
- Broke down tasks into manageable steps, minimizing behavioral challenges
- Developed individualized reading plans for diverse student needs
Safety Coach/Associate
Amazon Fulfillment Center
Rock Tavern, NY
06.2021 - 09.2024
- Monitored safety compliance in fast-paced warehouse to support high operational volume
- Ensured employee adherence to PPE requirements, including vests, gloves, and hard hats
- Conducted safety observations, addressing unsafe behaviors to maintain compliance with procedures
- Completed incident and safety reports accurately, documenting concerns and violations
- Responded promptly to safety issues, communicating corrective actions effectively
- Maintained situational awareness while managing productivity and operational responsibilities
- Collaborated with team members and leadership to enhance workflow efficiency and safety adherence
Education
Bachelor of Arts - Health Studies
Temple University
Philadelphia, PA05-2025
Skills
- Conflict resolution
- Behavioral observation
- Crisis management
- Communication and relationship building
- Team collaboration
- Inventory management
- Microsoft Office 365 proficiency
- Customer service excellence
- KPI tracking
- Documentation and reporting
Certification
- Basic Life Support (CPR & AED)
- Adult Mental Health First Aid
- Patient Care Aide Certification
- Bloodborne Pathogens Training
Leadership Experience
Founder/President, The Faith Club, 01/01/20, Present, Founded and led a youth mentorship group focused on leadership and emotional growth, Created a structured environment for open discussion and personal development, Guided youth in building communication skills and accountability, developed strong, trust-based relationships with participants.
Accomplishments
- Temple Student Activities: Student Leader Tuition Award
- Temple University Merit Scholarship
Timeline
Key Holder Supervisor
Famous Footwear
10.2025 - Current
Reading Coach (Virtual)
Achieve Now
09.2024 - 03.2025
Secretary
Youth Education & Maternal Support Association
08.2024 - 05.2025
Safety Coach/Associate
Amazon Fulfillment Center
06.2021 - 09.2024
Bachelor of Arts - Health Studies
Temple University