Kira Norton
Murfreesboro,TN
Summary
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
I am also experienced with many other things such as working with children/ patients.
Overview
2
2
years of professional experience
Work History
Key Holder Supervisor
Suntancity
Smyrna, TN
10.2023 - Current
- Monitored store performance and identified areas for improvement.
- Maintained a safe and secure environment within the store.
- Developed strategies to increase customer loyalty and retention.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Assisted customers in locating products throughout the store.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
Server
Toots
Smyrna, Tennessee
05.2023 - 10.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Patient Care Technician
Saint Thomas Rutherford Hospital
Murfreesboro, Tennessee
08.2022 - 06.2023
- Provided direct patient care and assistance to healthcare team members.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
Education
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN05-2027
Skills
- Employee Scheduling
- Store operations
- Drawer counting
- Opening and closing coordination
- Customer Service Management
- Personnel Scheduling
- Daily Reporting
- Customer Service
- Team training and development
- Store operations oversight
- Scheduling Coordination
- Workplace Safety
- Dependable and Responsible
- Relationship Building
- Organizational Skills
- Time Management
- Organization
- Collaboration
- Multitasking Abilities
- Calm Under Pressure
Timeline
Key Holder Supervisor
Suntancity
10.2023 - Current
Server
Toots
05.2023 - 10.2023
Patient Care Technician
Saint Thomas Rutherford Hospital
08.2022 - 06.2023
Bachelor of Science -
Middle Tennessee State University