Natalie Daman
Jack,AL
Summary
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
9
9
years of professional experience
Work History
Key Holder Supervisor
Dollar General
Jack, Alabama
04.2024 - Current
- Ensured compliance with all company policies and procedures.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supported the Store Manager in daily operations activities as needed.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Monitored store performance and identified areas for improvement.
- Used Point of Sale register system to complete transactions.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Assisted customers in locating products throughout the store.
- Implemented loss prevention measures to protect against theft and fraud.
- Developed strategies to increase customer loyalty and retention.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Counted and balanced registers.
- Recruited, interviewed and trained new key holders.
- Assisted in general housekeeping to maintain store image.
- Responded promptly to customer inquiries regarding product availability.
- Resolved customer complaints in a timely manner.
- Performed daily cash management duties including deposits, audits.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Provided employees with feedback on job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised bank deposits and security procedures to support store opening and closing.
- Maintained a safe and secure environment within the store.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associate
BBA-Corp.
01.2021 - 02.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Built relationships with customers to encourage repeat business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Goodwill
Goodwill Industries
03.2016 - 07.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Education
Enterprise High School
Enterprise, AL05-2020
Skills
- Sales Training
- Customer Service
- Customer Needs Assessment
- Verbal/written communication
- Sales floor organization
- Flexible Hours
- Attention to Detail
- Problem-Solving
- Staff Support
- Relationship Building
- Organization
- Display Setup
- Problem-solving skills
- Speech Clarity
- Basic Mathematics
- Friendly and Helpful
- Positive Customer Engagement
- Cash Register Operation
- Merchandise Display
- Product and Service Sales
- Product Knowledge
- Store Opening and Closing
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Item Ticketing and Pricing
- Team Cooperation
- Money Handling
- Cleaning techniques
- Relationship selling
- Teamwork and Collaboration
- Honest and Dependable
- Stocking and Receiving
- Flexible Schedule
- Customer Assistance
- Building Customer Loyalty
- Merchandising knowledge
- Outgoing Personality
- Cash Handling Accuracy
- Adapt to diverse groups
- Multi-tasking strength
- Purchase Packaging
- Decision-Making
- Customer service
- Staff training
- Sales promotion
- Cash handling
- Team building
- Conflict resolution
- Performance monitoring
- Product knowledge
- Store operations
- Customer engagement
- Bank deposits
- Vendor relations
- Customer satisfaction
- Recruitment and training
- Communication skills
- Time management
- Strategic planning
- Cash drawer reconciliation
- Task prioritization
- Active listening
- Orientation and training
- Team leadership
- Adaptability
- Staff coaching and training
- Basic mathematics
- Store reset and recovery
- Problem-solving abilities
- Effective communication
- Multitasking capacity
- Excellent communication
- Manage employees
- Analytical thinking
- Professionalism
Timeline
Key Holder Supervisor
Dollar General
04.2024 - Current
Sales Associate
BBA-Corp.
01.2021 - 02.2021
Goodwill
Goodwill Industries
03.2016 - 07.2018
Enterprise High School