Kenisha Whittier
Ardmore,OK
Summary
Resourceful Key Holder Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth store operations and enhance customer satisfaction. Committed to leveraging organizational skills to maintain store standards and support company goals.
Overview
17
17
years of professional experience
Work History
Key Holder Supervisor
Bomgaars
Ardmore, Oklahoma
04.2024 - Current
- Managed employee attendance records and monitored adherence to policy.
- Opened and closed the store
- Bank runner/ cash handler.
- Trainee
- Set planograms
- Handled freight
- Processed online orders.
- Processed credit card payments and counted back change and currency with accuracy rate.
Store Manager
Shoe Sensation
Ardmore, Oklahoma
07.2021 - 04.2024
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Performed regular price checks to ensure competitive pricing.
- Opened and closed the store.
- Ran registers
- Cash handler
- Customer service
- Processed online orders
- Hiring
- Promoter
- Trainer
Copy and Print Supervisor
Staples
Ardmore, Oklahoma
02.2012 - 03.2021
- Maintained records of all completed print jobs including costs, quantity.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Intake of orders
- Production
- Quality control
- Freight
- I kept inventory of supplies
- Ordered supplies
- Customer relations
- Small graphic design work
- Register
- Trainer
Floor Attendant
WinStar
Thackerville, Oklahoma
02.2008 - 03.2012
- Provided customer service by answering questions and resolving complaints.
- Inspected flooring for any damages or repairs needed.
- Announced or described attractions to patrons, enticing customers to games and other entertainment.
- Cash payouts
- Verified jackpots/processed payout
Education
High School Diploma -
Ardmore High School
Ardmore, OK05-2000
Skills
- Employee training
- Cash handling
- Inventory management
- Freight processing
- Time management
- Set planograms
- Register
- Stocking
- Planogram set-up
- Operational improvement
- Customer relationship management
- Sales promotion
- Staff supervision
- Online order processing
- Problem solving
- Effective communication
- Attention to detail
- Team building
- Employee scheduling
- Promotional strategies
- Store operations
- Training and mentoring
- Front end operations
- Sales quotas
- Resource allocation
- Drawer counting
- Store maintenance
- Task delegation
- Sales proficiency
- Daily reporting
- Employee oversight
- Store operations oversight
- Staff oversight
- Bank deposits
- Alarm systems
- Product ordering
- Workplace safety
- Loss prevention strategies
- Staff training and development
- Product demonstrations
- Team training and development
- Marketing initiatives
- Safety enforcement
- Loss prevention
- Cash handling accuracy
- Sales coaching
- Promotional campaigns
- Visual merchandising
- Critical thinking
Timeline
Key Holder Supervisor
Bomgaars
04.2024 - Current
Store Manager
Shoe Sensation
07.2021 - 04.2024
Copy and Print Supervisor
Staples
02.2012 - 03.2021
Floor Attendant
WinStar
02.2008 - 03.2012
High School Diploma -
Ardmore High School