Channie Graham
WEC Energy Group
Rock Hill,SC
21
years of professional experience
Customer Service Representative with experience handling inbound and outbound calls to resolve customer issues quickly and professionally. Resolves escalated cases involving gas leaks and carbon monoxide concerns, and investigates customer accounts to support accurate disconnection and service termination decisions. Collaborates with team members and applies feedback to support complex, high-stakes service needs.
Work History
Spectrum Business
1 Year 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
14 Years 11 Months- Received Inbound and Outbound calls to resolve customers issues in a professional and timely manner.
- Assisted customers with resolving escalated issues such as gas leaks in their homes or carbon dioxide detection.
- Collaborated effectively with team members to resolve complex issues related to the critical needs of the customers.
- Accepted constructive criticism well to assist me with effectively serving in the role of Program Lead on specific project.
- Thoroughly investigated customer accounts to ensure accuracy of disconnection and termination of services throughout different quarters.
Cashier
6 Years 6 Months- Maintained accurate cash handling during shift to ensure all cash in drawer was accounted for during duration of shift.
- Collaborated and communicated effectively with coworkers to achieve sales goals and valued customer service.
- Operated point-of-sale systems used by company to manage credit card payments and cash.
- Properly greeted customers upon arrival and assisted them with locating items on menu.
- Answered customer questions regarding menu items to ensure.
Education
High School Diploma
Skills
Inbound customer service
Escalation resolution
Customer account review
Call handling
Project Lead
Team coordination
Quality assurance
Process improvement
Customer communication
Issue investigation
Timeline
Spectrum Business
Sales Representative
07.2025 - CurrentRead More
Customer Service Representative
WEC Energy Group
09.2011 - CurrentRead More
Cashier
Burger King
03.2005 - 09.2011Read More
South Pointe High School
High School Diploma
Read More