Channing Engle
Summary
Customer-focused business professional with 20+ years of experience leading operations, managing stakeholder relationships, and driving successful implementation of large-scale initiatives across multiple locations. Proven ability to serve as a trusted advisor, coordinate cross-functional teams, resolve complex business challenges, and deliver measurable outcomes. Experienced in portfolio management, customer engagement, process improvement, project execution, and operational excellence. Recognized for building strong partnerships, driving adoption of new programs, and delivering exceptional customer experiences.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Asset Protection Project Specialist
Ralphs
2005.04 - Current
- Lead end-to-end coordination and implementation of actuating gate projects across multiple retail locations from project planning through final completion.
- Manage project timelines, installation scheduling, vendor communication, invoicing, operational readiness, and implementation logistics.
- Coordinate communication between store leadership, operations teams, contractors, vendors, and corporate stakeholders to ensure project alignment and execution.
- Conduct site assessments and collaborate on gate placement, operational flow, merchandising impacts, and implementation planning.
- Support issue resolution, implementation updates, project documentation, and operational follow-up throughout all project phases.
- Identify operational risks and implement solutions to support project efficiency, safety, compliance, and minimal operational disruption.
Assistant Store Leader
Ralphs
- Supported day-to-day operations for high-volume retail environments while overseeing staffing, operational execution, compliance, and customer experience initiatives.
- Managed labor allocation, scheduling, team development, operational priorities, and process execution across multiple departments.
- Partnered cross-functionally with leadership teams, vendors, and operational stakeholders to support remodels, implementation initiatives, and operational transitions.
- Led associate coaching, operational troubleshooting, and workflow improvements in fast-paced environments.
- Maintained operational excellence through inventory management, pricing accuracy, merchandising execution, and safety compliance.
Division E-Commerce Specialist
Ralphs
- Served as subject matter expert for operational systems supporting pricing accuracy, item setup, order execution, and workflow management.
- Partnered with pricing teams, store support, and corporate departments to resolve operational and system-related issues.
- Supported operational testing, rollout coordination, implementation support, and process improvement initiatives.
- Led training efforts to improve associate understanding of systems, workflows, operational execution, and compliance procedures.
- Participated in new store launches, remodels, and operational transitions requiring implementation coordination and system configuration.
Education
Bachelor of Science - Construction Management
National University
La Jolla, CA2027-07
Skills
- Customer Success Management
- Client Relationship Management
- Portfolio Management
- Stakeholder Engagement
- Account Management
- Project Management
- Program Implementation
- Customer Retention
- Process Improvement
- Executive Communication
- Cross-Functional Leadership
- Change Management
- Data Analysis & Reporting
- Vendor Management
- Operational Excellence
- Business Process Optimization
- Training & Development
- Microsoft Office Suite
- Google Workspace
- Teams & Zoom
Certification
- Google Project Management Certificate
- WAFC Management Certificate
- Retail Management Certificate
- Business Essentials Certificate
Key Accomplishments
- Managed multiple concurrent projects across dozens of retail locations.
- Coordinated cross-functional teams including operations, vendors, contractors, and executive leadership.
- Supported successful rollout of security and operational improvement programs throughout Southern California.
- Developed strong stakeholder relationships resulting in successful project execution and operational alignment.
- Led implementation initiatives while maintaining operational continuity in high-volume retail environments.
Timeline
Asset Protection Project Specialist
Ralphs
2005.04 - Current
Division E-Commerce Specialist
Ralphs
Assistant Store Leader
Ralphs
Bachelor of Science - Construction Management
National University