Lakeisha Jones
Whitsett ,NC
Summary
Led initiatives to align team efforts with company objectives through strategic communication and organizational skills. Drove problem-solving processes to elevate customer service standards. Mentored team members in delivering high-quality customer support and resolving issues efficiently.
Overview
16
16
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
Mebane, North Carolina
01.2022 - 2025
- Monitored safety and security of store operations. Assisted in investigations to identify causes of losses, whether internal or external. Supported execution of processes to maintain integrity and reduce loss incidents. Conducted interviews and managed cases for suspected shoplifting and internal safety issues. Provided guidance and mentorship to associates for professional development.
Asset Protection Associate
Walmart
Siler City, North Carolina
01.2019 - 01.2022
- Assisting with external stops, developing internal cases, helping lower shrink by protecting merchandise with MPP, developing plans using the following to help reduce shrink within various departments: PNL, MPP, Return on Protection, and reducing accidents throughout the store. Assisting with processing damaged claims and send them back so the store can receive credit on the damaged goods.
Food Safety and Manufacturing Sanitation Expert
Mountaire
Siler City, North Carolina
02.2020 - 05.2020
- Using Personal Protective equipment including a hard hat to go in the factory. Inspecting and taking the machines apart, using strong chemicals so the machines are cleaned and sanitized properly.
Customer Service Manager
Walmart
Siler City, North Carolina
01.2006 - 01.2019
- Responsible for driving Sales in D82, teaching and training, tour to teach, driving customer experience score, implementing refund policy and procedures to reduce shrink.
Education
Diploma - undefined
Chatham Central High
Bear Creek, NCSkills
Implemented effective time management strategies to streamline workflow and meet deadlines
Contributed to team success by fostering a cooperative and supportive work environment
Cultivated leadership skills to inspire collaboration and drive team performance
Implemented efficient records management systems to support organizational compliance and operational efficiency
Implemented inventory management strategies to enhance operational efficiency
Utilized strong communication skills to enhance team interactions and project outcomes
Developed and implemented systems to streamline project management and task prioritization
Oversaw payment processing operations to optimize efficiency and accuracy Led initiatives to improve customer service related to payment transactions Coordinated with finance teams to ensure compliance with payment regulations
Applied analytical skills to troubleshoot issues and enhance workflow efficiency
Managed concurrent responsibilities to ensure seamless workflow and timely project completion
Utilized comprehensive computer skills to support project execution and team collaboration
Provided essential administrative support to streamline office processes and improve team productivity
Implemented effective cash management strategies to optimize liquidity and support operational needs
Oversaw the preparation of P&L reports to provide insights into financial performance Coordinated with cross-functional teams to compile and analyze financial data Enhanced reporting processes to improve accuracy and efficiency in financial assessments
Developed and implemented merchandising plans to support brand visibility and customer engagement
Timeline
Asset Protection Operations Coach
Walmart
01.2022 - 2025
Food Safety and Manufacturing Sanitation Expert
Mountaire
02.2020 - 05.2020
Asset Protection Associate
Walmart
01.2019 - 01.2022
Customer Service Manager
Walmart
01.2006 - 01.2019
Diploma - undefined
Chatham Central High