Channing Morris
Fruitport,MI
Summary
Seeking office or customer service position. Utilizing my many years of customer service experience and knowledge.
Cheerful, highly motivated individual. I am a very versatile/valuable team player that can be an asset to any company.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Homemaker
Family Home Care
06.2022 - Current
- Managed planning and prepping of 3 meals and 4 snacks 7 days a week
- Ran day to day maintenance of household chores
- Scheduled all needed appointments
- Time Management and scheduler of day-to-day need
Retail Merchandiser
Acosta, Inc
05.2021 - 08.2021
- Managed 8 Stores inventory/distribution and displays
- Sent 20-40 emails a day
- Merchandising
- Build displays
- Fill products
- Travel where needed
Manager
Orchard Market
05.2016 - 01.2020
- Managed approximately 30 employees
- Managed approximately 20 incoming calls
- Leading customer service
- Performing task of management position
- Scheduling
- Collected payments
- Managed office supplies
- Handled copying, filing and faxing
- Supported, supervised and trained all new staff
Shoe Department Manager
K-Mart
06.2014 - 03.2016
- Managed approximately 100 customers calls, needs daily.
- Costumer Service Lead
- Organization and cleanliness
- Merchandising stores departments
- Resetting plan-o-grams
- Inventory control
- Tracking sales reports
- Ordering
- Trained employees
- Advertising changes
- Assisted customers with footwear issues, providing exceptional problem-solving skills that led to repeat business and positive word-of-mouth referrals.
- Boosted store sales through effective merchandise displays and strategic promotional efforts.
- Handled escalated customer complaints with professionalism, resolving issues promptly and maintaining customer loyalty in the process.
- Collaborated with other department managers to create cohesive store-wide promotions and events.
- Developed and implemented staff training programs to improve product knowledge and customer service skills.
Education
GED -
Orchard View Community Education
Muskegon, MI05.1999
Skills
- Store Management Experience
- Administrative Experience
- Office Management
- Phone Etiquette
- Clerical Experience
- Merchandising
- Planograms
- Team Management
- 10 Key Data Entry
- Data Entry
- POS
- Cash handling
- Attention to detail
- Flexible and adaptable
- Problem-solving
- Customer service
- Teamwork and collaboration
Certification
Driver's License, 01/97, Present
Additional Information
The gap in my employment started with Covid but has continued for the fact that my family needed me more. I am ready, willing and able to get back to work.
Assessments
- Retail customer service, Proficient, 01/22
- Attention to detail, Proficient, 07/21
- Work style: Reliability, Proficient, 02/22
- Delivery driver, Proficient, 02/22
- Administrative assistant/receptionist, Proficient, 07/22
- Sales skills, Proficient, 01/21
- Customer service, Proficient, 07/21
- Delivery driver, Proficient, 09/22
- Filing & organization, Proficient, 12/20
- Work style: Reliability, Proficient, 09/22
- Customer focus & orientation, Proficient, 07/21
- Management & leadership skills: Impact & influence, Proficient, 07/22
- Cooking skills: Basic food preparation, Proficient, 08/22
- Management & leadership skills: Impact & influence, Proficient, 12/21
- Work motivation, Proficient, 10/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Homemaker
Family Home Care
06.2022 - Current
Retail Merchandiser
Acosta, Inc
05.2021 - 08.2021
Manager
Orchard Market
05.2016 - 01.2020
Shoe Department Manager
K-Mart
06.2014 - 03.2016
Driver's License, 01/97, Present
GED -
Orchard View Community Education
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