Channing Rusk
Tyler,Texas
Summary
Detail-oriented investigator with expertise in case analysis, evidence gathering, and report writing. Proven ability to collaborate with community agencies to resolve cases and ensure child safety.
Overview
10
10
years of professional experience
Work History
Investigator
Department of Family and Protective Services
Tyler, TX
08.2022 - Current
- Evaluated safety concerns and recommended appropriate interventions.
- Participated in multidisciplinary team meetings to discuss case strategies.
- Educated families on available resources and support services.
- Attended training sessions to stay current on new investigative trends and technologies.
- Interviewed children, families, and witnesses to obtain information.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Testified under oath in administrative hearings and criminal court cases.
- Complete criminal history on individuals.
- Complete child protective service history on individuals.
- Reviewed police reports, medical records, and other documents for evidence.
- Presented case summaries at team meetings for review purposes.
- Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conduct assessments to determine the current or future risk of harm to children.
- Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.
Conservatorship Specialist
Department of Family and Protective Services
Canton, Texas
06.2020 - 08.2022
- Developed and implemented programs to support children's mental health and well-being.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Advisor
Health and Human Services Commission
Kaufman, TX
02.2019 - 05.2020
- Assisted families in qualifying for SNAP and Medicaid
- Resolved client inquiries and issues, enhancing customer satisfaction.
Manager
Brookshire's Grocery Store
Kaufman, Texas
09.2016 - 02.2019
- Managed daily deli operations and staff schedules to ensure efficiency.
- Trained new employees on food safety and customer service standards.
- Oversaw inventory management and restocking of deli supplies.
- Ensured compliance with health regulations and cleanliness standards.
- Developed and implemented promotional displays for featured products.
- Assisted customers with product selection and special requests.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Addressed employee performance issues promptly while providing feedback and coaching.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Created promotional displays to attract customers to the deli section.
- Established policies and procedures for the safe storage and rotation of food products.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Enforced company policies and procedures while maintaining a positive work environment.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Oversaw food preparation, production and presentation according to quality standards.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Delegated work to staff, setting priorities and goals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Education
Bachelor of Science - Psychology
Texas Woman's University
Denton, TX12-2018
High School Diploma -
Kaufman High School
Kaufman, TX05-2009
Skills
- Case management
- Understand and know policy
- Community resources
- Mentoring
- Effective communication
- Lead worker
Timeline
Investigator
Department of Family and Protective Services
08.2022 - Current
Conservatorship Specialist
Department of Family and Protective Services
06.2020 - 08.2022
Advisor
Health and Human Services Commission
02.2019 - 05.2020
Manager
Brookshire's Grocery Store
09.2016 - 02.2019
Bachelor of Science - Psychology
Texas Woman's University
High School Diploma -
Kaufman High School