Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chano Park

Lawndale,CA

Summary

Dedicated mobile/video game professional with a history of meeting company goals and interests by utilizing organized and innovative practices that concentrate on building the game community. A thorough communicator and a team player that works with anyone and always willing to be hands-on with production and community driven activities and events yield KPIs for the company.

Overview

11
11
years of professional experience

Work History

Sr. Producer

Crunchyroll Games
04.2023 - Current
  • Analyzed and monitored KPIs for a Licensed Capcom IP
  • Managed licensor-to-developer relationship with IP brand management team (Capcom and Shueisha) and oversea developers with product updates and brand approvals.
  • Worked closely with Marketing team to found VIP care for users.
  • Created an escalation system for content creators.
  • Collaborated with Senior Community leads and community managers on creating community driven events that can be self sufficient and that can yield KPIs for Marketing and Production teams.
  • Managed Live operations for One Punch Man World and Street Fighter: Duel.

Director of Production

Com2uS
07.2019 - 03.2023
  • Managed over 13 employees, which includes overseeing budgeting, KPI/Sales planning, administration and hiring for game operation/content/VIP care/Influencer relation teams.
  • Retained over 44 organic influencers for English/Spanish/Portuguese for 8+ years.
  • Developed content creators as Esports casters and integrated community members as Esports players.
  • Worked with various departments around the organization from Marketing to Engineering to make sure projects were on schedule.
  • Lead daily and weekly meeting with influencer relations, content creation, live operations, VIP care teams.
  • Worked with external companies for IP collaboration for Summoners War.
  • Worked with Esports vendors to set up seasonal/yearly tournaments/broadcasts.
  • Worked with vendors and venues to execute offline events.
  • Managed Summoners War, Summoners War Lost Centuria, Summoners War Chronicles, Soccer Spirits, Wonder Tactics, and Golf Star
  • Created ROIs in Conventions with community engagement such as NYCC/SDCC from 2019 to 2022.
  • Created a VIP care program from 2020 to 2022 for the US office and that other regional offices adopted.

Producer

Com2uS
03.2018 - 07.2019
  • Worked with multiple teams to create roadmaps for games launch/community events.
  • Worked with other offices to collect user data to suggest feedbacks that may be effective on a global scale with community activities.
  • Established communication with project management/development teams in South Korea in order to suggest in-game packages and game content that are catered to the Western Audiences
  • Spearheaded expansions into South America in order to retain South American user bases.

Associate Project Manager

Com2uS
03.2017 - 03.2018
  • Founded and implemented an Influencer Program for Com2uS/Gamevil for other regions.
  • Founded and implemented a cost efficient offline meet up for community members.
  • Implemented a system where community activities can yield KPIs for accurate game suggestions for development and targeted marketing.
  • Oversaw operations for game including scheduling, community management, QA, sales and communication with development team.
  • Nominated as Tournament Organizer/Judge for Esports tournaments for 2017 Summoners War.

Community Manager Lead

Com2uS
03.2016 - 03.2017
  • Managed multiple SNS platforms for Summoners War
  • Managed English, Spanish Portuguese communities
  • Created a roadmap and increased viewership on Twitch TV
  • Created a SNS roadmap to target different demographic groups by age and interest making each SNS platform unique to the community
  • Lead a group of community managers and conducted daily and weekly meetings to meet daily KPIs.

Community Manager

Com2uS
03.2014 - 03.2016
  • Analyzed and reported social media and online marketing campaign results
  • Created an Influencer Program for the US office.
  • Planned and executed community events and posts to drive user engagement on assigned SNS platforms
  • Compiled bug reports and established communication with Customer Support and Business development teams to expedite game issues.

Customer Support Representative

Com2uS
09.2013 - 03.2014
  • Provided targeted customer support via live chat
  • Performed administrative support functions, processed payments and reconciled accounts
  • Communicated with customers via tickets to help with in-game issues/purchase failures
  • Studied customer interactions and collected feedback to identify potential service improvements.

Education

History

De Anza College
Cupertino

Skills

  • Relationship Building
  • Production Scheduling
  • Teamwork and Collaboration
  • Social Media Management
  • Live Operations
  • Product Management
  • Influencer Management
  • Offline Event Management
  • IP Development
  • Planning/Execution
  • Negotiation
  • Content Development

Timeline

Sr. Producer

Crunchyroll Games
04.2023 - Current

Director of Production

Com2uS
07.2019 - 03.2023

Producer

Com2uS
03.2018 - 07.2019

Associate Project Manager

Com2uS
03.2017 - 03.2018

Community Manager Lead

Com2uS
03.2016 - 03.2017

Community Manager

Com2uS
03.2014 - 03.2016

Customer Support Representative

Com2uS
09.2013 - 03.2014

History

De Anza College

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Chano Park