Chano Park
Lawndale,CA
Summary
Dedicated video game professional with a history of meeting company goals and interests by utilizing organized and innovative practices that concentrate on building the game community. A thorough communicator and a team player that works with anyone and always willing to be hands-on with production and community driven activities and events yield KPIs for the company.
Overview
11
11
years of professional experience
Work History
Sr. Producer
Crunchyroll Games
Culver City, CA
04.2023 - Current
- Analyzed and monitored KPIs for a Licensed Capcom IP
- Managed licensor-to-developer relationship with IP brand management team (Capcom and Shueisha) and oversea developers with product updates and brand approvals.
- Worked closely with the Marketing team to create a VIP care system for users.
- Coordinated with developers to schedule and release builds for games and, communicated thoroughly to stakeholders from release inception and to users.
- Collaborated with Senior Community leads and community managers on creating community driven events that can be self sufficient and that can yield KPIs for Marketing and Production teams.
- Managed Live operation/roadmaps for One Punch Man World and Street Fighter: Duel.
- Authored and maintained patch notes roadmaps, and documentations.
- Communicated proactively on upcoming releases to stakeholders leadership, development teams, QA, publishing partners, marketing/PR teams and platform partners.
- Created documentation and a history of releases of patch notes and 1st impressions of feedbacks on Confluence.
Director of Production
Com2uS
07.2019 - 03.2023
- Managed over 13 employees, which includes overseeing budgeting, KPI/Sales planning, administration and hiring for game operation/content/VIP care/Influencer relation teams.
- Retained over 44 organic influencers for English/Spanish/Portuguese for 8+ years.
- Developed content creators as Esports casters and integrated community members as Esports players.
- Worked with various teams from Marketing, Production and Development teams to add games onto Steam.
- Worked with various departments around the organization from Marketing to Engineering to make sure projects were on schedule.
- Communicated to leadership on roadmaps and release schedules to leadership and worked with developers with patch releases.
- Worked with external companies for IP collaboration for Summoners War.
- Worked with Esports vendors to set up seasonal/yearly tournaments/broadcasts.
- Managed Summoners War, Summoners War Lost Centuria, Summoners War Chronicles, Soccer Spirits, Wonder Tactics, and Golf Star.
- Created a VIP care program from 2020 to 2022 for the US office and that other regional offices adopted.
Producer
Com2uS
El Segundo
03.2018 - 07.2019
- Worked with multiple teams to create roadmaps for games launch/community events.
- Worked with other offices to collect user data to suggest feedbacks that may be effective on a global scale with community activities.
- Established communication with project management/development teams in South Korea and monitored and relayed timely follow-up actions.
- Spearheaded expansions into South America in order to retain South American user bases.
- Relayed information on upcoming patch notes to stakeholders.
- Submitted analysis of the impact of patch releases to leadership.
- Led QA teams to test builds before and after build releases.
Associate Project Manager
Com2uS
El Segundo, CA
03.2017 - 03.2018
- Founded and implemented an Influencer Program for Com2uS/Gamevil for other regions.
- Founded and implemented a cost efficient offline meet up for community members.
- Implemented a system where community activities can yield KPIs for accurate game suggestions for development and targeted marketing.
- Oversaw operations for game including scheduling, community management, QA, sales and communication with development team.
- Nominated as Tournament Organizer/Judge for Esports tournaments for 2017 Summoners War.
Community Manager Lead
Com2uS
03.2016 - 03.2017
- Managed multiple SNS platforms for Summoners War
- Managed English, Spanish Portuguese communities
- Created a roadmap and increased viewership on Twitch TV
- Created a SNS roadmap to target different demographic groups by age and interest making each SNS platform unique to the community
- Lead a group of community managers and conducted daily and weekly meetings to meet daily KPIs.
Community Manager
Com2uS
03.2014 - 03.2016
- Analyzed and reported social media and online marketing campaign results
- Created an Influencer Program for the US office.
- Planned and executed community events and posts to drive user engagement on assigned SNS platforms
- Compiled bug reports and established communication with Customer Support and Business development teams to expedite game issues.
Customer Support Representative
Com2uS
09.2013 - 03.2014
- Provided targeted customer support via live chat
- Performed administrative support functions, processed payments and reconciled accounts
- Communicated with customers via tickets to help with in-game issues/purchase failures
- Studied customer interactions and collected feedback to identify potential service improvements.
Education
History
De Anza College
CupertinoSkills
- Relationship Building
- Production Scheduling
- Teamwork and Collaboration
- Social Media Management
- Live Operations
- Product Management
- Influencer Management
- Offline Event Management
- IP Development
- Planning/Execution
- Negotiation
- Content Development
Languages
Korean
Full Professional
References
References available upon request.
Timeline
Sr. Producer
Crunchyroll Games
04.2023 - Current
Director of Production
Com2uS
07.2019 - 03.2023
Producer
Com2uS
03.2018 - 07.2019
Associate Project Manager
Com2uS
03.2017 - 03.2018
Community Manager Lead
Com2uS
03.2016 - 03.2017
Community Manager
Com2uS
03.2014 - 03.2016
Customer Support Representative
Com2uS
09.2013 - 03.2014
History
De Anza College
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