CHANSHINI REDMOND
Summary
Seasoned telecom director with over 31 years of progressive experience in telecommunications operations and leadership. Seeking a challenging role to leverage voice, operational expertise, and team leadership skills to drive efficiency and innovation. Proven track record of optimizing telecom operations, reducing costs, and enhancing service quality. Extensive experience leading cross-functional teams to achieve operational excellence and meet business objectives. Strategic thinker focused on aligning operations with company goals and delivering results.
Overview
16
16
years of professional experience
Work History
Director of Solutions Engineering
X3i Solutions
06.2022 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Wholesale Voice/Network Engineer
WINDSTREAM
01.2013 - 01.2022
- Support sales with technical design and overall engineering of LD, VoIP Origination, and Toll-Free products.
- Supported Federal Government team since 12/2017 with TDM and SIP voice products.
- Manage interop processes between customers and internal engineering teams.
- Manage utilization on SBCs and work with engineering to keep equipment stable.
- Assist customers and engineering to make changes on the fly and work with customers to gain better solutions for their traffic.
- Extensive knowledge of Acme, Sonus, and Perimeta SBCs.
- Working with vendors and customers for best rates, quality traffic, and capacity.
- Coordinate and manage capacity augments of new and existing customer bases.
- Part of this was to manage turn-up of new customers for long-distance termination, Toll-Free, and VoIP Origination products.
- Led migration of long-distance customers into new routing system and worked with all Back-office teams to ensure conversions were completed with no downtime in 2014.
- SME for wholesale voice/VoIP Operations and service-related concerns
- Sales Engineer for VoIP Origination platform, which requires ensuring the network is built to handle new customer business.
- Organize all aspects of turn-up, from testing to billing.
- Work with customers on IPs, DIDs, LNP, and Tier C providers.
- Resource for all concerns relating to wholesale with engineering, billing, intermediation, and code administration.
- Problem solver for combined company legacy platforms due to knowledge of legacy systems and tenure at company.
- Proactively manage customers' long-distance termination and 8YY minutes to ensure company financial targets are met.
- Collaborated with senior management to define company's telecom strategy, ensuring alignment with business objectives.
- Implemented efficient project management processes, reducing delivery times by 70%.
- Fostered a culture of innovation and continuous improvement within the telecom operations team.
Wholesale Sales Engineer III
WINDSTREAM
01.2009 - 01.2013
- Work with sales and customer to design their needs for the installation of circuits
- This included individual circuits up to 100mb ethernet circuits
- This required working closely with provisioning, outside LECs, fiber companies, and our field techs to ensure services were delivered as requested
- I managed 30 to 60-plus sites at a time for installation and cutovers
- Set up services for LD termination to wholesale companies and inbound DID services to wholesale providers
- Working closely with NOC and engineering teams to ensure service is up and working.
Education
Associate of Science - Business Administration
Dalton State College
Dalton, GASkills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Issues Resolution
- Contract and Vendor Management
- Relationship Building
- Process Improvements
- Customer Service
Accomplishments
- President's Award Winner 2015
- ACE Award Winner 2014
Timeline
Director of Solutions Engineering
X3i Solutions
06.2022 - Current
Wholesale Voice/Network Engineer
WINDSTREAM
01.2013 - 01.2022
Wholesale Sales Engineer III
WINDSTREAM
01.2009 - 01.2013
Associate of Science - Business Administration
Dalton State College
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