Chanta Futrell
Florissant,MO
Summary
Results-driven Senior Claims Analyst at Express Scripts with expertise in claims processing efficiency and regulatory compliance. Proven track record in leading initiatives that streamlined review processes, significantly reducing turnaround times. Strong negotiation skills and critical thinking abilities enhance team performance and drive successful outcomes in complex claim resolutions.
Overview
14
14
years of professional experience
Work History
Senior Claims Analyst
Express Scripts
11.2011 - Current
- Analyzed complex claims to ensure adherence to regulatory guidelines and company policies.
- Collaborated with cross-functional teams to resolve discrepancies and improve claims processing efficiency.
- Developed training materials for junior analysts, enhancing team knowledge and workflow effectiveness.
- Led initiatives to streamline claims review processes, resulting in reduced turnaround times for claim resolutions.
Supervisor
UPS
07.2017 - 12.2024
- Oversaw daily operations ensuring compliance with safety regulations and company policies.
- Trained and mentored new employees on best practices and operational procedures.
- Streamlined package sorting processes, enhancing efficiency and reducing delays.
- Coordinated workflow among team members to optimize productivity during peak periods.
- Implemented quality control measures to maintain service excellence in package handling.
- Developed training materials to improve onboarding processes for new hires.
- Conducted performance evaluations, providing constructive feedback to enhance team performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ07.2021
Human Resources Development
University of Phoenix
Tempe, AZ05.2017
Skills
- Claims processing efficiency
- Strong negotiation skills
- Critical thinking
- Professionalism and integrity
- Strategic Decision-making
- Regulatory compliance awareness
- Fraud detection techniques
Timeline
Supervisor
UPS
07.2017 - 12.2024
Senior Claims Analyst
Express Scripts
11.2011 - Current
Master of Science - Psychology
University of Phoenix
Human Resources Development
University of Phoenix
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