Tiara Atkins

• Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts.
• Streamlined resource allocation by efficiently managing caseloads and prioritizing high-impact assignments through various resources, including Attorneys, Attorneys General, the Department of Insurance, and the Department of Justice.
• Collaborated with legal counsel to successfully negotiate favorable settlements for disputed claims.
• Represent the company in small claims court, achieving a contested success rate of 88%.
• Improved customer satisfaction by consistently resolving complex claims in a timely and professional manner.
• Manage liability claims involving contractors who have caused physical damage to customers' property

Analyze customers' financial documents, expenses, and obligations to determine eligibility for mortgage loan modifications.

Represent the company in court-ordered telephonic mediation, providing updates on loss mitigation and liquidation status.

Provide customers with updates on the status of loan modifications, short sales, and deeds in lieu.

• Managed a high volume of inbound calls and addressed client inquiries regarding mortgage payment options and foreclosure prevention strategies.
• Improved customer satisfaction by providing timely and efficient solutions to home retention issues.
• Negotiated favorable repayment terms with lenders on behalf of struggling homeowners, enabling them to avoid foreclosure proceedings.
• Established strong rapport with clients by demonstrating empathy and understanding while addressing their concerns related to home retention matters.