Amber Rogers
New York
Summary
Enthusiastic sales professional with demonstrated abilities to accomplish a collective goal through hard work and eagerness to learn. Excited to embark on a new journey that will transform existing skills into a strategy that enhances customer experience and drive sales
Overview
5
5
years of professional experience
Work History
Outbound Sales Representative
First American Home Warranty
12.2023 - Current
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
Relationship Banker (Small Business Specialist
JPMorgan Chase
09.2022 - 11.2023
- Manage book of business consisting of 468 clients
- Converted competitor prospects into long term clients
- Cold call 30+ clients per day to establish connection and investment relationship
- Adapted products and services to suit business and consumer client needs
- Proactively finding creative ways to involve Chase partners to deepen client relationship
- Evaluated situations and delivered targeted solutions using various tools and resources.
Associate Banker
JPMorgan Chase
03.2021 - 09.2022
- Chase Culture Champion
- 15 dials per day to elevate experience and ensure enrollment into Mobile App features such as credit journey, auto save, Bill pay, Quick Deposit
- Advised customers on latest bank products and services
- Provided 3 high cash balance referrals per day to Relationship bankers to establish investment relationship
- Evaluated client financial positions and identified most appropriate banking products.
Customer Service Representative
SITEL- ATT benefit Center
10.2020 - 04.2022
- Processed enrollments for over 20-45 participants to ensure insurability
- Provided solutions to complex problems regarding direct billing and health plan provisions
- Assisted Participants by clarifying the structure of their billing to ensure their comprehension of heath plan
- Advocated for participants by submitting detailed cases to have their coverages reinstated
Sales Representative
Home Advisor
04.2020 - 09.2020
- Conducted over 45 cold calls to contractors to sell the value of the company’s products
- Managed contractors' account to ensure they were profiting from the opportunities in their local area
- Emphasized the features of products to highlight how they can solve contractors’ problems
- Identified contractors' paint points to deliver relevant product solutions
Customer Retention Account Executive
Dish Network
11.2019 - 03.2020
- Achieved MVP of sales training program for having the highest metrics
- Applied aggressive retention strategies based on customer feedback and company training
- Displayed active listening skills by allowing the customer to express themselves to identify the root cause of an objection
- Collaborated with sales manager to create realistic S.M.A.R.T goals to meet sales quota
Education
Customer Service And Banking Participant -
Year Up
New York, NY04.2022
Liberal - Arts in Science
Borough of Manhattan Community College
New York, NY06.2018
Skills
- Customer Service
- Target Achievement
- Relationship building
- Product Knowledge
- Working Collaboratively
- Active listening
- Attention to Detail
- Time management
- Growth mindset
- Risk management
Accomplishments
- Culture Champion
- 2021 Dave Retik Award for excellence recipient
Affiliations
- Dean list
- Phi Theta Kappa honor society
- 0SAT score 9 and above
Timeline
Outbound Sales Representative
First American Home Warranty
12.2023 - Current
Relationship Banker (Small Business Specialist
JPMorgan Chase
09.2022 - 11.2023
Associate Banker
JPMorgan Chase
03.2021 - 09.2022
Customer Service Representative
SITEL- ATT benefit Center
10.2020 - 04.2022
Sales Representative
Home Advisor
04.2020 - 09.2020
Customer Retention Account Executive
Dish Network
11.2019 - 03.2020
Customer Service And Banking Participant -
Year Up
Liberal - Arts in Science
Borough of Manhattan Community College
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