Austin Matthews
Lillington,NC
Summary
Proven Outbound Sales Representative with a track record of enhancing customer satisfaction and retention at Triangle Pest Control. Leveraged CRM software proficiency and exceptional interpersonal skills to streamline sales processes and foster a culture of continuous improvement. Achieved significant sales revenue growth through strategic planning and effective problem-solving. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
3
3
years of professional experience
Work History
Outbound Sales Representative
Triangle Pest Control
03.2023 - Current
- Improved sales process transparency by creating detailed documentation of sales stages and responsibilities.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Fostered culture of continuous improvement by encouraging feedback and implementing constructive suggestions.
- Served as a subject matter expert on call center quality assurance, providing guidance and expertise to colleagues and management as needed.
- Adhered strictly to established protocols while working under pressure in a fast-paced call center environment.
- Made average of 80 outbound and inbound calls per day.
Termite Specialist
Triangle Pest Control
11.2021 - 03.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Increased corporate sales revenue by developing and implementing strategic sales plans.
- Ensured quality control by regularly monitoring the effectiveness of applied chemicals, adjusting treatment plans as needed based on results.
- Expanded client base through referrals from satisfied customers as well as targeted marketing efforts showcasing successful completed projects.
Education
High School Diploma -
Southern Lee High School
Sanford06.2018
Skills
- Closing Techniques
- CRM software proficiency
- Outbound Sales
- Outbound and inbound calls
- Teamwork and Collaboration
- Customer Service
- Skilled negotiator
- Multitasking
- Customer Engagement
- Active Listening
- Product and service knowledge
- Interpersonal Skills
Timeline
Outbound Sales Representative
Triangle Pest Control
03.2023 - Current
Termite Specialist
Triangle Pest Control
11.2021 - 03.2023
High School Diploma -
Southern Lee High School