Brooke Parker
Lyman ,SC
Summary
Dynamic sales professional with a proven track record at Weedman Lawn Care, excelling in outbound sales and customer relationship building. Leveraged persuasive communication to exceed sales goals and enhance customer satisfaction. Skilled in CRM systems and cold calling, driving client base growth through effective engagement and strategic outreach.
Overview
18
18
years of professional experience
Work History
Outbound Sales Representative
Weedman Lawn Care
07.2022 - 11.2023
- Achieved higher sales figures by optimizing cold calling strategies.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Made Number cold calls per day resulting in client base growth by Number%.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
- Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Developed comprehensive understanding of product features to better address customer needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations tailored to individual needs.
Head Cashier
Lowes Home Improvment
01.2017 - 08.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Customer Service Manager
Parker Brothers Auto Interior
09.2005 - 10.2016
- Achieved higher sales figures by optimizing cold calling strategies.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Made Number cold calls per day resulting in client base growth by Number%.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
- Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Developed comprehensive understanding of product features to better address customer needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations tailored to individual needs.
Deli Manager
Ingles
02.2020 - 07.2021
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
Customer Service Cashier
Walmart
01.2019 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
Education
NA -
Spartanburg Community College
Spartanburg, SCSkills
- Customer relationship building
- Outbound sales
- Sales presentations
- Target achievement
- Objection handling
- Continuous improvement
- Sales reporting
- Email etiquette
- Closing techniques
- Upselling strategies
- Salesforce
- Cold calling
- Territory management
- Competitor analysis
- Persuasion techniques
- Lead sourcing
- Customer acquisition strategies
- Needs assessment
- Social media outreach
- Call scheduling
- Phone-based research
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer engagement
- Goal driven
- Order taking
- Inbound and outbound calls
- Relationship building
- Phone etiquette
- Microsoft office
- Outbound and inbound calls
- Flexible schedule
- Call center experience
- Team building
- Data entry
- Task prioritization
- Outbound calling
Timeline
Outbound Sales Representative
Weedman Lawn Care
07.2022 - 11.2023
Deli Manager
Ingles
02.2020 - 07.2021
Customer Service Cashier
Walmart
01.2019 - 01.2020
Head Cashier
Lowes Home Improvment
01.2017 - 08.2021
Customer Service Manager
Parker Brothers Auto Interior
09.2005 - 10.2016
NA -
Spartanburg Community College