Caroline Patron

• Manually entered outbound orders accurately, matching product, quantity, and shipping information for timely dispatch.
• Increased sales revenue through strategic cold calling and lead generation activities.
• Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
• Trained new associates on order entry, fielding incoming and outgoing calls, and assisted with the claims process for damaged products.
• Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
• Developed and maintained good working relationships with fellow employees, customer base, and vendors.
• Processed orders accurately while confirming product availability, pricing, and shipping details.
• Resolved customer questions and objections to support purchase decisions and retain accounts.
• Mentored newer representatives on call structure, objection handling, and account management best practices.

• Managed dispatch board, balancing load coverage, equipment availability, and driver hours-of-service requirements.
• Coordinated daily driver assignments, optimizing routes and pickup schedules for on-time freight movement.
• Monitored shipment status, proactively resolving delays and communicating updates to drivers and customers.
• Scheduled appointments with shippers and receivers, reducing detention risk and service interruptions.

• Coordinated communication between customers, drivers, and dispatch to support on-time deliveries.
• Resolved customer inquiries regarding shipment status, scheduling, and service updates.
• Tracked shipment progress and relayed timely updates to support issue resolution.
• Documented service requests and account details accurately in customer management systems.

• Supervised daily barn operations, ensuring safe horse care, turnout, and stall management.
• Coordinated feeding schedules, supplement routines, and medication administration for barn horses.
• Scheduled farrier, veterinary, and training appointments while maintaining accurate horse records.
• Managed tack room organization, equipment upkeep, and supply inventory to support smooth workflow.
• Assisted in the transition from the previous facility known as Heritage Stables to the new location but same owners, Duncan Run Equestrian.

• Oversaw horse movement, loading, and turnout logistics while protecting animal welfare and handler safety.
• Monitored facility cleanliness, paddock conditions, and barn maintenance needs to prevent hazards.
• Resolved daily operational issues and prioritized tasks to keep the equestrian breeding and training program running efficiently.
• Trained staff on stable procedures, safety practices, and consistent animal handling standards.
• Assisted the vet with all aspects related to breeding, stallion care, mare care, and foal care.

I dual majored and also have an associates degree in Farrier Science and Business. Both degrees were achieved concurrently.