Kevin Murphy
Statesville,NC
Summary
Dynamic operations manager with a proven track record in inventory control and team leadership. Skilled in training staff and fostering strong customer relationships to drive business success and improve service quality.
Overview
14
14
years of professional experience
Work History
Outbound Sales Representative
WORLDPAC
Winston-Salem, North Carolina
02.2025 - Current
- Engaged customers through phone calls to promote automotive products and services.
- Managed customer accounts, ensuring up-to-date records and accurate information.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
Branch Operations Manager
Autopart International
Winston Salem , NC
09.2022 - 02.2025
- Oversaw daily operations for branch efficiency and customer satisfaction.
- Managed inventory control processes and ensured accurate stock levels.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of cash, supplies, and other resources.
District Manager
AutoZone
Charlotte, North Carolina
07.2019 - 10.2022
- Managed daily operations across multiple retail locations to ensure efficiency.
- Trained and mentored store managers in sales strategies and customer service.
- Oversaw compliance with company policies and safety regulations in all stores.
- Collaborated with regional teams to align business strategies and best practices.
Store Manager
AutoZone
Lumberton, New Jersey
11.2011 - 07.2019
- Managed daily store operations and ensured high customer service standards.
- Trained and mentored staff on product knowledge and sales techniques.
- Oversaw inventory management and maintained stock levels efficiently.
- Facilitated employee scheduling to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
Education
Bachelor of Science - Criminal Justice
DeSales University
Center Valley, PA05-2010
Skills
- Customer relationship management
- Account management
- Inventory control
- Customer engagement
- Complaint resolution
- Training staff
- Problem solving
- Team leadership
Timeline
Outbound Sales Representative
WORLDPAC
02.2025 - Current
Branch Operations Manager
Autopart International
09.2022 - 02.2025
District Manager
AutoZone
07.2019 - 10.2022
Store Manager
AutoZone
11.2011 - 07.2019
Bachelor of Science - Criminal Justice
DeSales University