Chanta’ Jovannae McWilliams
San Diego,USA
Summary
Dynamic retail professional with over 5 years of experience in payment processing and exceptional customer service. Proven ability to enhance sales through strategic floor displays and engaging customer interactions, resulting in increased clientele and revenue. Highly proficient in operating POS systems, ensuring swift and accurate transaction processing for a seamless shopping experience. Committed to fostering a positive environment that encourages repeat business and customer loyalty.
Overview
12
12
years of professional experience
Work History
Fulfillment Clerk (Online Shopper)
Target
10.2020 - 01.2021
- Processed and fulfilled customer orders accurately and efficiently.
- Operated warehouse equipment safely to streamline fulfillment operations.
- Collaborated with team members to enhance workflow efficiency and accuracy.
- Monitored stock levels, identifying discrepancies and reporting issues promptly.
- Implemented process improvements that enhanced order processing time and accuracy.
- Supported fellow team members during high-volume periods, ensuring smooth operations during peak times of the year.
- Demonstrated flexibility by adapting to various roles within the warehouse as needed, quickly becoming proficient in multiple areas of operations.
- Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
- Coordinated with management to address and resolve any fulfillment-related issues, resulting in a more efficient workflow.
Paid Trainee
Goodwill Industries of San Diego County
12.2019 - 01.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Supported organizational objectives with help from existing employees.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Rental Center/Strollers Warehouse Clerk
Sea World San Diego
03.2011 - 04.2014
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Implemented organizational systems for storage areas, improving accessibility and reducing retrieval times.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
- Monitored supply levels and communicated needs to procurement team, supporting uninterrupted operations.
- Kept warehouse up to safety and health regulations at all times.
- Provided excellent customer service by addressing inquiries about product availability.
- Improved efficiency with quick and accurate stocking of strollers.
Wild Arctic Sales Clerk
Sea World San Diego
05.2010 - 12.2010
- Processed customer transactions efficiently at point of sale.
- Assisted customers with inquiries and product selections, enhancing overall satisfaction.
- Maintained accurate inventory records, ensuring product availability for guests.
- Monitored stock levels and restocked merchandise to optimize presentation and accessibility.
- Resolved customer complaints effectively, improving retention and loyalty rates.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Participated in team meetings to discuss sales goals and performance improvements.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Boosted sales by effectively promoting products and engaging with customers.
Wild Arctic Sales Clerk
Sea World San Diego
04.2009 - 08.2009
- Collaborated with team members to implement promotional strategies, increasing sales engagement.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
High School Diploma -
James Madison High School
Norcross, GASkills
- Proficient in operating POS systems
- Experienced in handling split transactions as required
- Delivering exceptional customer service
- Ensures a tidy and secure workspace
- Effective time management
- Efficient order picking
- Strategic prioritization of tasks
- Safety standards implementation
- Inventory restocking
- Inspection and evaluation of products
- Inventory oversight
- Accurate pick-list fulfillment
Timeline
Fulfillment Clerk (Online Shopper)
Target
10.2020 - 01.2021
Paid Trainee
Goodwill Industries of San Diego County
12.2019 - 01.2020
Rental Center/Strollers Warehouse Clerk
Sea World San Diego
03.2011 - 04.2014
Wild Arctic Sales Clerk
Sea World San Diego
05.2010 - 12.2010
Wild Arctic Sales Clerk
Sea World San Diego
04.2009 - 08.2009
High School Diploma -
James Madison High School