Chantae Wright
Clemmons,NC
Summary
Adept at driving eCommerce growth at Alex Lee through superior client service and innovative problem-solving, I excel in data management and trade relations, evidenced by enhanced efficiency and accuracy. My expertise in data entry and conflict resolution, combined with a proven track record of fostering effective team collaboration, positions me as a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Alex Lee
Winston-Salem, NC
11.2023 - Current
- Support the growth of our eCommerce business through order management and online/chat support.
- Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to help improve our overall guest experience.
- Analyze and develop creative solutions based on guest feedback.
- Assist field personnel with troubleshooting and solutions that include technology systems, marketing programs, promotions, and more.
- Work with store hosts and internal resources to facilitate guest satisfaction.
Data Management Specialist
Old Dominion Freight
Thomasville, NC
05.2023 - 11.2023
- Compiled data and verified information for accuracy.
- Detected inaccuracies in data entries and communicated findings to relevant departments.
- Executed data entry tasks with precision and productivity.
- Ensured accurate data entry and processing by adhering to established procedures.
- Applied methods to enhance data entry efficiency.
- Facilitated decision-making through precise data entry.
Trade Relations Specialist
Inmar
Winston-Salem, NC
03.2015 - 05.2023
- Made decisions based on thorough evaluations.
- Streamlined internal processes to enhance efficiency within the department, leading to faster turnaround times on projects.
- Completed data entry tasks with accuracy and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identify and resolve processing problems.
- Maintain documentation for Spectrum/Incorta users, and monthly report validation for SOC audits.
- Involve support departments to meet client requests or processing problems, while maintaining accountability for client responses.
- Perform both payer and client conversion activities.
Education
Diploma -
Carver High School
Winston-Salem, NC05.2005
Some College (No Degree) - Science
Forsyth Technical Community College
Winston-Salem, NCSkills
- Proficient in data entry
- Conflict Resolution
- Effective Team Collaboration
- Meticulous attention to detail
- Skilled in Customer Engagement
- Call center experience
- Effective communication skills, both verbally and in writing
- Assertive, self-confident, and resilient
- Basic computer skills
- Search for and identify resources through the internet
- Communicate concepts, strategies, and plans in terminology understood by business professionals
- Explanation of Benefits
- Familiar with various types of health insurance coverage, coordination of benefits, and UCR fees
Timeline
Client Service Representative
Alex Lee
11.2023 - Current
Data Management Specialist
Old Dominion Freight
05.2023 - 11.2023
Trade Relations Specialist
Inmar
03.2015 - 05.2023
Diploma -
Carver High School
Some College (No Degree) - Science
Forsyth Technical Community College
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