Summary
Overview
Work History
Education
Skills
Certification
PERSONAL DETAILS
Timeline
PERSONAL DETAILS
Generic

Chantal De Jager

Temecula,CA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager, Sales Manager

EvoTurf & Pavers
California City, CA
09.2022 - 04.2026
  • Administration Tasks Include the Following:
  • Capturing of all US states Work Orders.
  • Assist with documentation management.
  • Monthly and Weekly Reports.
  • Entering all Expenses into QuickBooks.
  • Scheduling Crew’s for Project Start.
  • Calendar Management.
  • Management of HubSpot Entries.
  • Receiving New Contracts and Creating Project Files.
  • Communication in Slack.
  • Complexities:
  • Going out to Homeowners and giving Estimates.
  • Project Visits.
  • Assisting with HOA requests for project approval.
  • Management Responsibilities:
  • Management Reports on monthly basis.
  • Project image uploads on daily basis.
  • New Services on Commercial/Residential Properties.
  • Ordering of Project Materials.
  • Managing Sales Rep.
  • Sending Project Progress Payments to Clients.
  • Managing Install Crew’s.
  • Final Job walks with Clients.
  • Internal and External Customer Relations:
  • Follow up on and respond to all queries.
  • Liaise with external suppliers as necessary to respond to queries.
  • Provide a high-quality service to customers by telephone, e-mail and in writing to agreed customer service standards.
  • Understand the immediate consequence and impact of activity on the internal customer.
  • Respond to customer queries in line with set guidelines.
  • Escalate unresolved queries.
  • Deliver first time right service excellence.
  • After Sales Calls with Clients.
  • Sending Warranty Certificates on Project Completion.
  • Behavioral Qualities:
  • Team orientation – working in an integrated team environment.
  • Attention to detail.
  • Precision and accuracy.
  • Focus and persistence.
  • Rule-following.
  • Methodical and systematic.
  • Compliant self-starter – able to drive to make improvements in how the job gets done.
  • Strong quality focus.
  • Reliable and dependable.
  • Task-focused.
  • Operate with integrity (high ethics) – to maintain confidentiality.
  • Confident.
  • Goal Driven.
  • Reason for Leaving: Personal Growth/Not Challenging Enough

Office Manager/Sales

CleanSeal
California, LA
01.2019 - 07.2022
  • Administration Tasks Include the Following:
  • Capturing of all US states Work Orders.
  • Assist with documentation management and filing of invoices.
  • Monthly and Weekly Reports.
  • Ordering of all office supplies on a monthly/weekly basis.
  • Weekly Payroll Processing
  • Entering all Expenses into Quickbooks
  • Complexities:
  • Continuous maintenance scheduling.
  • Going out to Homeowners and giving Estimates.
  • Management Responsibilities:
  • Management Reports on monthly basis.
  • Responsible for updating all marketing material.
  • Project image uploads on daily basis.
  • New Services on Commercial Properties
  • Monthly Expense Reporting.
  • Depositing Checks daily basis.
  • Renewing all Insurances
  • Internal and External Customer Relations:
  • Follow up on and respond to all queries.
  • Liaise with external suppliers as necessary to respond to queries.
  • Provide a high-quality service to customers by telephone, e-mail and in writing to agreed customer service standards.
  • Understand the immediate consequence and impact of activity on the internal customer.
  • Respond to customer queries in line with set guidelines.
  • Escalate unresolved queries timeously.
  • Deliver first time right service excellence.
  • Behavioral Qualities:
  • Team orientation – working in an integrated team environment.
  • Attention to detail.
  • Precision and accuracy.
  • Focus and persistence.
  • Rule-following.
  • Methodical and systematic.
  • Compliant self-starter – able to drive to make improvements in how the job gets done.
  • Strong quality focus.
  • Reliable and dependable.
  • Task-focused.
  • Operate with integrity (high ethics) – to maintain confidentiality.
  • Confident.
  • Reason for Leaving: Personal Growth/Not Challenging Enough

Admin Manager

Pacific Consolidated Inc
Texas
03.2018 - 01.2019
  • Administration Tasks Include the Following:
  • Ensure Induction programmes are executed.
  • Identify training needs for all new employees.
  • Capturing of all US states Work Orders (California, Arizona, Nevada, Washington, Colorado and Texas).
  • System depletion of Inventory stock and reconciliations.
  • Assist with documentation management and filing of invoices.
  • Monthly and Weekly Reports.
  • Ordering of all office supplies on a monthly/weekly basis.
  • Training:
  • First point of contact for all training needs and requirements.
  • Ensure all training material are up to date.
  • Responsible yearly training schedules.
  • Responsible for latest training development on internal operating systems.
  • Complexities:
  • State to State Management.
  • Team Performance.
  • Dependable on system accuracy and system downtime.
  • Parts Availability.
  • Skilled Labour Force.
  • Continuous Customer Contracts.
  • Management Responsibilities:
  • Accountable and responsible for 4 direct reports.
  • Reviewing performances on individuals
  • Identifying subject matter experts for further development.
  • Review KPI’s.
  • Review development plans.
  • Ensure staff morale is high and company objectives are met.
  • Management Reports
  • Total Work Orders capture per day/weekly/monthly.
  • Reports on highlights and challenges.
  • Staff meetings and reporting on capturing errors.
  • Implement cost saving initiatives.
  • Progress reporting on company objectives.
  • Internal and External Customer Relations:
  • Follow up on and respond to all queries.
  • Liaise with external suppliers as necessary to respond to queries.
  • Communicate all PO’s to clients.
  • Provide a high-quality service to customers by telephone, e-mail and in writing to agreed customer service standards.
  • Understand the immediate consequence and impact of activity on the internal customer.
  • Respond to customer queries in line with set guidelines.
  • Escalate unresolved queries timeously.
  • Deliver first time right service excellence.
  • Behavioral Qualities:
  • Team orientation – working in an integrated team environment.
  • Attention to detail.
  • Precision and accuracy.
  • Focus and persistence.
  • Rule-following.
  • Methodical and systematic.
  • Compliant self-starter – able to drive to make improvements in how the job gets done.
  • Strong quality focus.
  • Reliable and dependable.
  • Task-focused.
  • Operate with integrity (high ethics) – to maintain confidentiality.
  • Confident.
  • Reason for Leaving: Relocated States

HSE Manager

Nexio
01.2016 - 02.2018
  • Administration Tasks Include the Following:
  • Coordination, booking and scheduling of training interventions for all Field Engineers.
  • Course administration.
  • Maintain accurate training data capturing.
  • Meeting Administration – Co-ordination of diaries, Room bookings, Agendas, Minutes of Management/Project meetings.
  • Assist with documentation management and filing of HSE and project documentation.
  • Monthly and Weekly Reports.
  • Ordering of all HSE PPE and any other office supplies that are required.
  • Organizing of Teambuilding events and Conferences.
  • Working on Tender responses.
  • Vetting of SMME’s.
  • Quotes for all IT Projects.
  • Managing all HSE for IT projects.
  • System Maintenance and Control:
  • Administer all Reports for Executives online.
  • ISO 9001,14001 and 18001
  • Supplier Relationship Maintenance:
  • Follow up on and respond to all queries.
  • Liaise with external suppliers as necessary to respond to queries.
  • Communicate all PO’s to clients.
  • Customer Service (Internal)
  • Provide a high-quality service to customers by telephone, e-mail and in writing to agreed customer service standards.
  • Understand the immediate consequence and impact of activity on the internal customer.
  • Respond to customer queries in line with set guidelines.
  • Escalate unresolved queries timeously.
  • Deliver first time right service excellence.
  • Make sure all Staff’s HSE training are up to date.
  • Head Office HSE are in place according to HSE standards.
  • Make sure all HSE Policies are up to date.
  • Behavioral Qualities:
  • Team orientation – working in an integrated team environment.
  • Attention to detail.
  • Precision and accuracy.
  • Focus and persistence.
  • Rule-following.
  • Methodical and systematic.
  • Compliant self-starter – able to drive to make improvements in how the job gets done.
  • Strong quality focus.
  • Reliable and dependable.
  • Task-focused.
  • Operate with integrity (high ethics) – to maintain confidentiality.
  • Confident.
  • Reason for Leaving: Immigrate to USA

Project Administrator/PA

Exponant @ Vodacom
08.2011 - 12.2015
  • Administration Tasks Include the Following:
  • Coordination, booking and scheduling of training interventions.
  • Ensure all training equipment is maintained and is in working order for training scheduled.
  • Course administration.
  • Maintain accurate training data capturing.
  • Meeting Administration – Co-ordination of diaries, Room bookings, Agendas, Minutes of Management/Project meetings.
  • Assist with documentation management and filing of departmental and project documentation.
  • Monthly and Weekly Reports.
  • Uploading of Projects on Internal System.
  • Ordering of stationery and any other office supplies that are required.
  • Follow clear and linear procedures to find practical solutions to problems that may arise.
  • Organizing of Teambuilding events and Conferences.
  • Travel Bookings.
  • Combining RFQ’s.
  • Creating PRF’s.
  • On the Health and Safety Committee.
  • Managing small projects currently with EHOD.
  • System Maintenance and Control:
  • Administer all Projects from the Project Managers online.
  • Supplier Relationship Maintenance:
  • Follow up on and respond to all queries.
  • Liaise with external suppliers as necessary to respond to queries. Escalate where appropriate.
  • Customer Service (Internal)
  • Provide a high-quality service to customers by telephone, e-mail and in writing to agreed customer service standards.
  • Understand the immediate consequence and impact of activity on the internal customer.
  • Respond to customer queries in line with set guidelines.
  • Escalate unresolved queries timeously.
  • Deliver first time right service excellence.
  • Behavioral Qualities:
  • Team orientation – working in an integrated team environment.
  • Attention to detail.
  • Precision and accuracy.
  • Focus and persistence.
  • Rule-following.
  • Methodical and systematic.
  • Compliant self-starter – able to drive to make improvements in how the job gets done.
  • Strong quality focus.
  • Reliable and dependable.
  • Task-focused.
  • Operate with integrity (high ethics) – to maintain confidentiality.
  • Confident.
  • Reason for Leaving: Personal Growth

Training Administrator/PA/Trainer

BIHRD Consulting
08.2008 - 08.2011
  • Administration Tasks Include the Following:
  • Coordination, booking and scheduling of training interventions.
  • Ensure all training equipment is maintained and is in working order for training scheduled.
  • Course administration.
  • Maintain accurate training data capturing.
  • Meeting Administration – Co-ordination of diaries, Room bookings, Agendas, Minutes of Management/Project meetings.
  • Assist with documentation management and filing of departmental and project documentation.
  • Consolidation of timesheets and compile reporting.
  • Generation of Oracle Requisitions.
  • Ordering of stationery and any other office supplies that are required.
  • Making travel arrangements.
  • Development of e-learning material.
  • Follow clear and linear procedures to find.
  • Prioritise to make sure deadlines are met.
  • Coordinate faxes, e-mail, office supplies and stationery.
  • Combining RFQ’s.
  • Consolidation of Monthly Report.
  • Approving Venue contracts and travel arrangements.
  • Training on Basic Computer Literacy Courses.
  • System Maintenance and Control:
  • Administer the e-learning tool. Ensure all authorised users are created on the system and have the correct access to material on-line.
  • Training Documentation Control and Maintenance:
  • Keep all training records and other related documents.
  • Retrieve training records and documentation on request.
  • Update of Company Policies and developing New Policies.
  • Supplier Relationship Maintenance:
  • Follow up on and respond to all queries.
  • Liaise with external suppliers as necessary to respond to queries. Escalate where appropriate.
  • Customer Service (Internal)
  • Provide a high-quality service to customers by telephone, e-mail and in writing to agreed customer service standards.
  • Understand the immediate consequence and impact of activity on the internal customer.
  • Respond to customer queries in line with set guidelines.
  • Escalate unresolved queries timeously.
  • Deliver first time right service excellence.
  • Reason for Leaving: Personal Growth

Beautician

Phure Health and Beauty
02.2007 - 09.2008
  • Duties:
  • Ensure there is enough stock available.
  • Build and maintain internal relationships in order to resolve customer concerns.
  • Always be available to customers is they need your services.
  • To look after my clients and to be always professional.
  • Did all Beauty Treatments that the Salon Offered.
  • Financial Dimensions and Highlights:
  • To run the company in a profitable way.
  • To retail my products to clients.
  • Principal Accountabilities
  • Establish relationships with clients.
  • Resolve queries on all beauty related questions ask.
  • Advise clients to the best treatments available to suit their needs.
  • Subordinate Management:
  • Ensure sufficient knowledge of new products in the industry and the latest products and equipment.
  • Assist in motivating staff on all sales by innovative concepts.
  • Knowledge and Experience Gained In the Position:
  • Broad overall knowledge of beauty industry.
  • Ability to communicate at all levels.
  • Good interpersonal skills.
  • Good nature and likeable personality.
  • Self-motivated with ability to recognize sales opportunities.
  • Reason for Leaving: Moved into Corporate

Beautician

Head to Toes
01.2004 - 01.2007
  • Duties:
  • Ensure there is enough stock available to perform the treatment.
  • Build and maintain internal relationships in order to resolve customer concerns.
  • Always be available to customers is they need your services.
  • Preformed all Beauty treatments the Salon Offered.
  • To look after my staff working for me and that they are professional at all times and to make sure they know what they are capable off and that they have the love for their job in what they want to achieve.
  • Financial Dimensions and Highlights:
  • To run the company in a profitable way.
  • Retailing of products to clients.
  • Staff:
  • Two students completing their hours.
  • Principal Accountabilities:
  • Establish relationships with clients.
  • Resolve queries on all beauty related questions ask.
  • Advise clients to the best treatments available to suit their needs.
  • Subordinate Management:
  • Ensure sufficient knowledge of new products in the industry.
  • Assist in motivating sales by innovative concepts.
  • Knowledge and Experience Gained In the Position:
  • Broad overall knowledge of beauty industry.
  • Ability to communicate at all levels.
  • Good interpersonal skills.
  • Good nature and likeable personality.
  • Self-motivated with ability to recognize sales opportunities.
  • Reason for leaving: Expanding Career Opportunities

Personal Assistant

Dimension Data
01.2002 - 11.2002
  • Duties:
  • Personal Assistant to Executive
  • Receptionist
  • Filling of all documentation.
  • Creating Presentations for meetings.
  • Booking of flight tickets and arrangements for accommodation for all staff travelling.
  • Reason for Leaving: Studying into a Career

Education

Diploma - Somatology

Damelin International
South Africa
2004

Grade 12 - undefined

Zwartkop High School
South Africa
01-2001

Skills

  • Personal Strengths: Team Leadership, Discipline, Achiever, Responsibility, Futuristic
  • Decisive / Indecisive: Decisive
  • Extrovert / Introvert: Extrovert
  • Microsoft Office (Word, Power Point, Excel, Outlook)
  • Microsoft Projects
  • SharePoint
  • SAGE
  • BSoft
  • Aynax
  • ADP Workforce
  • Yelp for Business
  • QuickBooks
  • HubSpot
  • Slack

Certification

  • Certificate in Train the Trainer (Shelley McMaster)
  • Microsoft Excel Courses (Executrain)
  • Certificate in Sales (Sales Dog)
  • Various System Training Courses
  • First Aid Level 1
  • Oracle Discoverer
  • Microsoft PowerPoint Courses (Torque-it)
  • SAMTRAC (NOSA)
  • Health and Safety Representative (SHEQworx)
  • Price 2 Foundation (Torque-it)
  • Emergency Evacuation Procedures (Action Training Academy)
  • NEBOSH Internal Certification (Phoenix) In Progress
  • Bsoft Software
  • QuickBooks
  • ADP (Payroll System)
  • Skynova (Invoicing and Estimate System)
  • HubSpot
  • Slack

PERSONAL DETAILS

Home Languages: Afrikaans
Other languages: English

Timeline

Operations Manager, Sales Manager

EvoTurf & Pavers
09.2022 - 04.2026

Office Manager/Sales

CleanSeal
01.2019 - 07.2022

Admin Manager

Pacific Consolidated Inc
03.2018 - 01.2019

HSE Manager

Nexio
01.2016 - 02.2018

Project Administrator/PA

Exponant @ Vodacom
08.2011 - 12.2015

Training Administrator/PA/Trainer

BIHRD Consulting
08.2008 - 08.2011

Beautician

Phure Health and Beauty
02.2007 - 09.2008

Beautician

Head to Toes
01.2004 - 01.2007

Personal Assistant

Dimension Data
01.2002 - 11.2002

Grade 12 - undefined

Zwartkop High School

Diploma - Somatology

Damelin International

PERSONAL DETAILS

  • Last Name: De Jager
  • First Name: Chantal Francisca
  • Contact Number: +1 (310) 951-0927
  • Nationality: South African
  • Residential Area: 46595 PeachTree Street, Temecula, CA, 92592
  • Date of Birth: 1983-09-29
  • Marital Status: Married
  • Gender: Female
  • Dependants: 1 Daughter
  • Driver License: California Driver’s License
  • Work Permit #: 201-626-182
  • Own Transport: Yes
  • Availability: Immediately
  • Salary Required: To be discussed
  • Email: cfdejager83@gmail.com