Rachelle Lukibi
Syracuse,NY
Overview
5
5
years of professional experience
Work History
Manager in Training (shift supervisor)
Chick-fil-A
Syracuse, NY
09.2024 - Current
- Supervised and delegated daily operations, ensuring smooth service during peak hours.
- Trained and coached new hires on procedures, guest service, and safety protocols.
- Conducted team performance reviews and provided feedback to improve efficiency.
- Monitored compliance with company policies and safety regulations.
- Resolved guest concerns promptly, maintaining high satisfaction standards.
Assistant Researcher
Asia Research institute at UB
Buffalo, New York
01.2024 - 05.2024
- Collected and analyzed data to support cross-cultural communication research.
- Assisted with academic publications and team presentations.
- Coordinated with faculty to ensure timely project progress.
Digital Marketing Intern
University at Buffalo
Buffalo, NY
01.2023 - 05.2023
- Researched competitor trends and recommended campaign strategies.
- Supported brainstorming, content creation, and analytics reporting.
Team Lead
Chick-fil-A
Buffalo, NY
05.2021 - 08.2022
- Supervised team tasks and collaborated to improve efficiency.
- Trained staff and supported shift leaders in daily operations.
Internship Student
Hopeprint, Inc
Syracuse, NY
07.2020 - 08.2020
- Organized community events and digitized records.
- Provided recommendations to improve processes and efficiency.
Education
Bachelor of Arts - Communications
University At Buffalo, Buffalo, New York
Buffalo, NY05-2024
Business Administration
Onondaga Community College
Syracuse, NYSkills
- Technical: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace, Canva
- Languages: English (Fluent), Swahili (Conversational), Luganda (Conversational), Korean (Basic)
- Strengths: CliftonStrengths – Futuristic, Relator, Achiever, Deliberative, Intellection
- Core Competencies: Leadership & Supervision, Scheduling, Training, Customer/Client Relations, Conflict Resolution, Data Entry & Documentatio
Leadership
Peer Mentor
CNY Works/Liberty Partnership Program 07/2019- 08/2019
Syracuse, NY
- Supervised peers in career/academic activities and offered constructive feedback.
Timeline
Manager in Training (shift supervisor)
Chick-fil-A
09.2024 - Current
Assistant Researcher
Asia Research institute at UB
01.2024 - 05.2024
Digital Marketing Intern
University at Buffalo
01.2023 - 05.2023
Team Lead
Chick-fil-A
05.2021 - 08.2022
Internship Student
Hopeprint, Inc
07.2020 - 08.2020
Bachelor of Arts - Communications
University At Buffalo, Buffalo, New York
Business Administration
Onondaga Community College