Chantal Garza

With Harris Health Systems, my role consisted of a variety of skills and tasks every day. I traveled to different locations within the company, for example, the mailing facility, the call center, the specialty pharmacies, and the 10 total Clinics and hospitals LBJ Hospital and Ben Taub Hospital.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.

With Rosh Pharmacy, I was able to gain knowledge in the mail order department of the pharmacy. I would fill the prescriptions and prepare them for the mail order process. I assist the pharmacist with the incoming verbal prescriptions. I primarily did inventory, mailing, taping boxes, and answering incoming phone calls. Typing incoming prescriptions via E Script, Fax, and verbal

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Collected co-payments or full payments from customers.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.

Alongside Walgreens Pharmacy, I gained the basic skills needed to grow in the pharmacy industry. I worked the cash register, filled prescriptions, reviewed shelves for expired drugs, and also handled the incoming inventory we received daily. In the retail setting, the pharmacy volume was high, so multitasking and moving quickly was another important skill I achieved.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Entered and processed patients' prescriptions into internal system.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Maintained clean and organized work environment, adhering to health and safety standards.