Chantal Grant
Orlando,FL
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
Work History
Member Advocate
UnitedHealthcare
01.2023 - Current
- Advocate4Me provide expertise and customer service support to members as part of our UnitedHealthcare Advocate4Me model
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.
Business Office Manager
Health IQ
05.2017 - 12.2022
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Coordinated with vendors and suppliers to facilitate timely payments.
Life & Health Insurance Supervise Agent
American Income Life Henderson Agency
11.2015 - 05.2017
- Attracting new clients and answering their questions
- Selling and managing insurance policies on behalf of the insurance company.
- Managed approximately 30-50 incoming calls per day
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Established strong customer relationships, building recommendations and loyalty.
Certified Medical Assistant
Florida Hospital Orlando
03.2005 - 05.2012
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Education
Bachelor - Business Management/ Allied Health Management
National University College
Peurto Rico02.2020
Certified Medical Assistant Instructor - Allied Health Instructor
American Medical Technologists
Kissimmee, FL09.2012
Medical Assistant - Medical Assistant
Fortis College - Orange Park
Orange Park, FL09.2002
Skills
- 5 years implement and manage enrollment
- Experience in a call center environment
- Experience with using Microsoft Word (creating templates / documents), Microsoft Excel (data entry, sorting / filtering), Microsoft PowerPoint (creation and presentation), and Microsoft SharePoint Ability to create, respond to, store, and retrieve emails, and use calendar to schedule meetings
- Cross-cultural communication
- Assertiveness
- Customer Service
- Problem-Solving
Accomplishments
- I am state licenses in Health and Life Insurance with the Department of Finance. I attain my bachelor’s degree in business management / Allied Health. I am also a Certified Medical Assistant Instructor with American Medical Technologists (AMT)
- 0240 – Health Florida Number: W454231 09/30/2025
References
- Carlisa_dandridge@uhc.com
- Sharnita_mcnair1@uhc.com
- Imelda_Trevino@uhc.com
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Member Advocate
UnitedHealthcare
01.2023 - Current
Business Office Manager
Health IQ
05.2017 - 12.2022
Life & Health Insurance Supervise Agent
American Income Life Henderson Agency
11.2015 - 05.2017
Certified Medical Assistant
Florida Hospital Orlando
03.2005 - 05.2012
Bachelor - Business Management/ Allied Health Management
National University College
Certified Medical Assistant Instructor - Allied Health Instructor
American Medical Technologists
Medical Assistant - Medical Assistant
Fortis College - Orange Park
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