Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantal Jacob

Balch Springs,Texas

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Currently leading project to optimize background check processes for the entire company. Completion of MBA in December 2023

Overview

7
7
years of professional experience

Work History

Talent Services Senior Associate

Liberty Mutual
01.2022 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Served as liaison, facilitating communication between management and associates.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Assigned tasks to lower-level personnel based on qualifications and skills set.
  • Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Senior Casualty Claims Adjuster - Commercial Lines

Progressive
11.2016 - 01.2022
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Directed claims negotiations within allowable limit of $150,000+ and supported successful litigations for advanced issues.
  • Developed and initiated projects, managed costs, and monitored performance.

Education

MBA -

Western Governors University
Salt Lake City, UT
12.2023

BBA - Human Resources Management

Western Governors University
Salt Lake City, UT
07.2022

Skills

  • Project Management
  • Providing Feedback
  • Second-Level Support
  • Communications Strategies
  • Client Interactions
  • Best Practices and Methodologies
  • Training Junior Team Members
  • Corporate Partnerships
  • Team Leadership

Timeline

Talent Services Senior Associate

Liberty Mutual
01.2022 - Current

Senior Casualty Claims Adjuster - Commercial Lines

Progressive
11.2016 - 01.2022

MBA -

Western Governors University

BBA - Human Resources Management

Western Governors University

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Chantal Jacob