Chantal Kabwe
Fargo,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Case Manager
Churches United
05.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Self Sufficiency Case Manager (interned)
SENDCAA
08.2023 - 12.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Advocate
Churches United For The Homeless
09.2021 - 05.2023
- Ensure a comprehensive initial screening process to determine guest eligibility for program services, providing assessments, intakes, and enrollment where appropriate.
- Ensure the safety and security of guests, volunteers, visitors, and staff by communicating guest expectations and conducting internal and external perimeter checks during shift.
- Advocating on behalf of the guests in obtaining benefits and/or resources to support health.
- Accepting and routing business calls.
- Assisting in scheduling medical/mental health appointments.
- Completing and Auditing documentation.
- Arranging rides for appointments.
- Objectively writing multiple times throughout the shift.
Fraud Agent
Bank Of The West, BNP Paribas
08.2019 - 08.2021
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all essential information regarding the investigation into a detailed report for delivery to the client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
Bachelor of Science - Social Work
Minnesota State University - Moorhead
Moorhead, MN12.2023
High School Diploma -
Fargo South High
1840 15th Ave S, Fargo, ND06.2016
Skills
- Proficient in Microsoft Office, particularly Word and Excel, and comfortable using online databases
- Trilingual
- Team Goals
- Strong interpersonal and communication skills with the ability to build relationships with clients from diverse backgrounds
- Client Intakes
- Excellent interaction skills with clients, donors, volunteers, and teammates
- Maintains professional boundaries
- Ability to conduct assessments
Timeline
Self Sufficiency Case Manager (interned)
SENDCAA
08.2023 - 12.2023
Case Manager
Churches United
05.2023 - Current
Advocate
Churches United For The Homeless
09.2021 - 05.2023
Fraud Agent
Bank Of The West, BNP Paribas
08.2019 - 08.2021
Bachelor of Science - Social Work
Minnesota State University - Moorhead
High School Diploma -
Fargo South High
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