Shahundah C. McMillan
Enola,PA
Summary
Talented Financial Representative with proven sales and service abilities. Focused on continuously exceeding expectations and improving skills.
Overview
15
15
years of professional experience
Work History
Financial Representative
Novitas Solutions
Harrisburg, PA
01.2018 - Current
- Data Entry, Review, Tie-Out of checks in the Cash Management System
- Remote Deposit of checks through the CMS, and MCS systems to allow a report to be created to be keyed in Higlas
- Allocate cash receipts to allow the Financial Correspondents to apply the cash
- Format deposit and Higlas reports through Excel
- Processed stop pays, voids, and return company checks
- Processed Manual payment request for reissue of payments
- Upload spreadsheets to allow for distribution of work to the Financial Representatives
- Training new employees on various cashier job roles
- Submitted several task on enhancement issues for CMS
- Various other cash receipt related tasks as assigned
- Provided suggestions in implementing the paperless pilot for my Team
- Implemented suggestions towards scheduling during COVID
- Implemented suggestions to scheduling of deposit days, which allowed team members to decrease the number of days in the office.
Loan Servicing Specialist
Navient
Wilkes Barre, PA
08.2017 - 12.2018
- Responsible for the maintenance of existing customer accounts in response to inquiries submitted via letter, phone, email, or internal research requests
- Research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established loan servicing and loan origination guidelines
- Status Adjustments like deferment, forbearance, and death
- Perform name changes, address changes, responding to customer system letters or manually drafted letters.
Associate Sterile Tech
Geisinger
Wilkes Barre, PA
03.2016 - 08.2017
- Responsible for the preparation, care, sterilization and/or transportation of medical and/or surgical instruments, packs, supplies and equipment
- Assists nursing staff with tracking and locating instrumentation
- Prepares and wraps trays and specialty items for surgically clean mode or sterilization mode, as appropriate
- Decontaminate, wrap, store and distribute supplies, instruments, and equipment
- Work night shift and run the Bowie Dick, Gravity and Prevac test for all Auto Clave
- Machines located in the prep and pack area, including the operating room area for next day process.
Cash Receipt Specialist
Novitas Solutions
Harrisburg, PA
11.2008 - 03.2016
- Data Entry, Review, Tie-Out of checks in the Cash Management System
- Remote Deposit of checks through the CMS, and MCS systems to allow a report to be created to be keyed in Higlas
- Allocate cash receipts to allow the Financial Correspondents to apply the cash
- Format deposit and Higlas reports through Excel
- Process Stop pays, voids, and return company checks
- Process Manual payment request for reissue of payments
- Upload spreadsheets to allow for distribution of work to the Financial Coors
- Training new employees on various cashier job roles
- Various other cash receipt related tasks as assigned.
Education
High School Diploma -
Franklin K . Lane
Brooklyn, NY06.1992
Skills
- Excellent communication and documentation skills
- Creating new ideas
- Strong interpersonal skills and positive work ethic
- Microsoft Word and Excel
- Researching
- Cost Evaluation
- Client Servicing
- Transaction Management
Timeline
Financial Representative
Novitas Solutions
01.2018 - Current
Loan Servicing Specialist
Navient
08.2017 - 12.2018
Associate Sterile Tech
Geisinger
03.2016 - 08.2017
Cash Receipt Specialist
Novitas Solutions
11.2008 - 03.2016
High School Diploma -
Franklin K . Lane