Tami L. Oliver
Clifton,NJ
Summary
Excellent communicator with aptitude for defusing high-pressure situations. Motivated individual with strong work ethic and ability to work as a member of a team and independently, if necessary. Strong organizational and team collaboration skills with experience in improving processes. Team-player consistently praised for leadership abilities.
Overview
34
34
years of professional experience
Work History
Financial Representative
St. Joseph's Regional Medical Center
Totowa, NJ
03.2022 - Current
- Collaborated with healthcare providers to obtain required patient information for accurate insurance verification.
- Maintained up-to-date knowledge of industry regulations, changes, and trends through continuous professional development.
- Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Exchange Layout Assigner
Verizon Communications
Livingston, United States, United States
03.1993 - 12.2020
- Perform facility and inventory assignments for all Verizon Communication services
- Work with Verizon technicians to resolve facility or software discrepancies on service orders and customer trouble reports serving as first point of contact for facility inquiries/issues
- Successfully provided over 30 years of superior customer service, as well as intra-company support which has made Verizon one leading communication technology companies in world
- Accurately read, understood, and carried out written instructions
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Reviewed and interpreted facility orders, network design orders, and circuit layout orders
- Maintained compliance with company standards to perform all maintenance activities
- Followed standards and procedures to maintain safe work environment
Records Clerk
Verizon
Livingston, NJ
11.1989 - 03.1993
- Checked daily incoming paperwork and documents and made copies before filing
- Sorted all paperwork and documents alphabetically and according to dates and significance
- Assisted with typing, data entry and answering incoming calls as required
- Followed confidentially regulations to maintain privacy
- Updated records with new information
- Educated customers on best-fit selections by listening to personal desires and purchase limitations
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Organized efficient service responses by directing visitors and callers to correct personnel
- Provided clerical support to company employees by copying, faxing and filing documents
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered and directed calls using multi-line switchboard
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Education
Associate of Arts - Criminal Justice
Passaic County Community College
Paterson, NJ2021
Skills
- Microsoft Word and Excel 2010, Microsoft Outlook, ASOP, LFACS, SOAC, SOP/DOE, SWITCH, TIRKS, WFA-Control, PAWS, IBM, Essentials of Verizon VoIP Basic
- Basic
- NJ Driver's License
- Customer service
- IBM
- Excel
- Microsoft Word
- SOP
- SWITCH
- VoIP
- Technical troubleshooting
- Excellent communication skills
- Excellent problem-solving abilities
- Windows and Linux
Additional Information
Successful, results-generating, telecommunications professional with extensive experience performing facility and inventory assignments for all services offered by Verizon Communications, interpreting service order activity, performing inquiries, deciphering error messages, investigating and assisting intra-company personnel with developing resolutions for discrepancies, working with Technicians to resolve facility or software discrepancies on customer trouble reports and assist management staff in exceeding customer expectation and satisfaction goals and objectives. Areas of expertise include extensive industry knowledge, practical experience in the operations processes, customer and employee relations, and communications.
Affiliations
- Member, Order of the Eastern Star, 2020 to Current
Member of Order of the Eastern Stars
The reason I became an Eastern Star was to strengthen my character; to fellowship with like minded people as we, collectively, provide help to those in need in our community. I have been fortunate to have a loving, stable life; I feel it is my time to give back. The Order of the Eastern Star allows me to do just that
Timeline
Financial Representative
St. Joseph's Regional Medical Center
03.2022 - Current
Exchange Layout Assigner
Verizon Communications
03.1993 - 12.2020
Records Clerk
Verizon
11.1989 - 03.1993
Associate of Arts - Criminal Justice
Passaic County Community College
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