Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Monnett

Tucson,AZ

Summary

Solutions-driven Telecommunications Transport Engineer, Granite Engineer, Billing Analyst, Provisioner, and Tester with a proven history of success, pursuing a challenging role to leverage expertise and industry experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Inventory Operations Specialist

Brightspeed (Contractor/Sincera)
Tucson, AZ
04.2024 - 01.2025
  • Served as a subject matter expert (SME) in TIRKS modules such as EHMCR, EHMIS, EHRINV, and EHREL, specifically for Ethernet, Hybrid, SONET, DWDM, and OTN technologies.
  • Leveraged experience working within the Lumen network, with a solid grasp of EIRG/FIRG documentation, OMNIVue, NMA, WMS and other Lumen proprietary systems.

Telecom Inventory Advisor

Iconectiv (Contractor/Orion Innovation)
Little Elm, TX
03.2023 - 12.2023
  • Performed technical research and collection of telecom equipment images to enhance Iconectiv’s CLEI InQuiry product application associated with Common Language Equipment Codes.
  • Tasked with the preparation and implementation of training material for newly hired intern working Iconectiv’s CLEI InQuiry application, which consisted of task management and Quality Assurance, such that the appropriate images are captured and cataloged.

ULH Transport Engineer

Verizon Business (Contractor/The Select Group)
Richardson, TX
10.2020 - 12.2022
  • Worked as a ULH Transport Engineer supporting the Verizon COIN Migration team to integrate the VZB/VZW NNO network; including the update/creation of all associated design of cables, segments, circuit paths, OC-N rings and all relevant equipment to the Verizon COIN Migration project utilizing Granite, CND and other Verizon systems.
  • Responsible for the analysis and tracking of various projects, as well as cost management of circuits, equipment and delivery.
  • Provide the NNO network design using a thorough knowledge of transport engineering, microwave, and optical technology. Utilizing such systems as Granite, CoFEE, Canvas, Nautilus, CCP, iCON, UPIM and several other proprietary Verizon systems.

Transport Engineer II

Verizon Wireless (Contractor/Artech Information Systems LLC)
Irvine, CA
10.2017 - 05.2019
  • Provided SME level design and auditing of base station to MSC backhaul and inter-MSC transport utilizing multiple vendors, both lit and dark services, microwave, and SONET technologies; including updating the Granite Inventory Database, FUZE and other VZW systems to assure accuracy and integrity as part of the SoCal Region data cleansing initiative.
  • Responsible for the analysis and tracking of various ASRs to ensure the accuracy and timeliness of pertinent deliverables for the VZW southwest region.
  • Provided network design using a thorough knowledge of SONET based applications including OC3 through OC192 ring configurations. Expertise working with Nortel, Cisco, or Alcatel-Lucent SONET equipment in both UPSR and BLSR configurations.
  • Designed and maintained path, switch, and vendor diversity where economically justified; devised routing schemes as may be required to prevent blocked calls; analyzes traffic rearrangements associated with landline tandem rehomes and internal switch cutovers; and creates facility and equipment plans to accommodate the changes.

Sr. Transport/Granite Network Technician

Verizon Wireless/Accenture (Contractor/The Brixton Group)
Irving, TX
01.2017 - 04.2017
  • Worked with Accenture to provide Granite/ASR/Test & Turn-up SME level support for the Verizon Wireless re-grooming efforts within the northeastern markets.
  • Responsible for conducting the re-grooming of the audited circuits down to the DS0 level with the LEC, which consists of ASR order and tracking, provisioning new circuits within the VZW DACS equipment, creating triplets to groom T3/T1/DS0s from one facility to another, and verifying the status of facilities after the re-groom.

Sr. Granite Engineer

T-Mobile (Contractor/GDT)
Dallas, TX
11.2014 - 10.2016
  • Provided my expertise as a Sr. Granite Engineer in support of the T-Mobile EoS migration effort to migrate T-Mobile’s end-of-life hardware devices, and all associated connections, located within T-Mobile Data Centers, MSO, RBO and various outsourced vendor sites.
  • Worked in conjunction with the Cisco cable matrix team for the research, planning and design preparation to resolve any identified discrepancies in T-Mobile’s Granite system, both before and after the installation of the new hardware devices.
  • Responsible for all Granite entries and/or updates to the EoS equipment/paths and all associated connections & revisions within Granite based upon the network audits conducted by Cisco in the planning stages of the project.

Granite Inventory QA Specialist

Time Warner Cable (Contractor/TSRI Inc.)
Denver, CO
11.2013 - 06.2014
  • Provide expertise as a Granite QA analyst to a broad range of transport engineering circuit design and ASR/LSR ordering and provisioning services, including all MACD of TWC equipment and circuits. Assist in the Inventory/engineering of database updates and corrections for SONET, DWDM/CWDM, ECN and microwave transport facilities and interconnecting elements from A to Z utilizing various LAN/WAN architecture.
  • Perform quality checks on databases, provisioned orders, and complex designs requiring high level oversight and coordination of activities with access planners, implementation, provisioning and access providers.
  • Familiarity and proficiency with TWC standards and practices, as well as TWC systems such as CLONES, Salesforce, IP Control, and several other GUI EMS applications utilized by TWC.

Transport Engineer/Inventory Specialist

CenturyLink (Contractor/Mountain LTD)
Denver, CO
04.2013 - 10.2013
  • Selected by CenturyLink to be one of the first engineers to develop and organize the new TIRKS Tiger Team (TTT) as a division of the NNS Planning & Engineering department. The new TTT is responsible for coordination between the field engineers and transport planners for successful databasing of all the equipment platforms and technologies currently deployed by CenturyLink. (i.e., TDM, SDH, DWDM/CWDM and Microwave transmission)
  • Received and interpreted several daily engineering requests of a complex nature, which is required to be accurately translated through the CL proprietary WMS application for TIRKS databasing. This entailed creating templates for various vendor equipment platforms supported by CenturyLink to be utilized companywide.
  • Project Managed the inventory of the CenturyLink Ciena 6500 rollout, which included working with engineering & planning to develop databasing configuration guidelines and impart the knowledge onto the rest of the TTT.
  • Worked with such equipment platforms as the Infinera DTN, Fujitsu 7120/4500/4100, ALU LambdaXtreme & Lambda Unite, Ciena Corestream, Cisco 15454 and Tellabs 7100; utilizing TIRKS, WMS, Fireworks, Bidmaster, Esite and several other proprietary CenturyLink systems.

Transport/Granite Engineer

T-Mobile (Contractor/Aditi Technologies/GDT)
Bellevue, WA
04.2011 - 08.2012
  • Worked in T-Mobile’s National Networks Department personally conducting a Level 3 Communications circuit audit; comparing DLRs received from ASR/LSR ordering and financial records with the Granite 7.2 Inventory System and updating all associated circuits/equipment.
  • Worked closely with our Level 3 liaison to obtain demarcation information for T-Mobile technicians to trace circuit information for tag and locate utilizing HOMER for ticketing purposes.
  • Verified all traffic for National’s circuits by logging into the equipment present in the Granite/Xng circuit path (i.e., routers, DACS) to determine if T-Mobile was being properly charged by Level 3 for cost saving analysis purposes.
  • Worked on the NextGen MSO Migration (NGMSO) project as part of the Cable Matrix team as a Granite Engineer. In charge of building equipment and all associated connections & revisions in Granite as well as, creating MOPs and HOMER Work Orders to add/modify/Delete DNS IP addresses for the project.

Core Transport/Billing Analyst

ClearWire (Contractor/Synergie)
Kirkland, WA
04.2010 - 08.2010
  • Responsible for auditing ClearVision - the ClearWire inventory database. Worked to accurately reflect the transport/equipment billing services within the ClearWire Network, utilizing various ClearWire/carrier data resource systems such as CSG and VFO.
  • Met and deliberated with engineering management from all aspects of network services to ensure that all departmental inventory/billing concerns are noted and addressed.
  • Personally worked with the ClearVision developers to evaluate, update, and enhance the ClearVision database capabilities to better ensure accuracy of the information input/output for troubleshooting, reporting, and budgeting/forecasting purposes.
  • Worked within a select group tasked with dictating ClearVision universal standards and procedures to be implemented companywide to guarantee the success of reliable company inventory information going forward.

Granite/Transport Engineer

AT&T (Contractor/Insight Global, Inc.)
Redmond, WA
09.2009 - 04.2010
  • Assessed equipment and circuit details required for ASR/LSR ordering of access services as well as specials and switched DS0, DS1, DS3 & OC-N services and project managing the placed orders to circuit delivery.
  • Worked as the Granite SME for the Tellabs SIAD rollout within the NW region, personally designing all SIAD equipment and subsequent connections within the Granite Database. Additionally worked as a technical writer for the AT&T SIAD design job aids to be implemented nationally.
  • Initiated and routed CTS/Remedy tickets to various peer groups such as RF Design, C&E Implementation, field/switch OPS in support of the NW IUB Growth project.
  • Design and update cables, segments, circuit paths, OC-N rings and all relevant equipment to the NW IUB Growth project using such systems as Granite/XNG, FORCE-DCOE, Parent Port Mapping Wizard, Cable Wizard, IWOS, WebXng, Granite Works, UTRACK and VFO.

Granite/Transport Engineer

T-Mobile (Contractor/Aditi Technologies)
Bellevue, WA
11.2007 - 08.2009
  • Updated the Granite Inventory Database to assure accuracy and integrity as part of a national data cleansing initiative. Reviewed all existing T-Mobile EIT paths, segments, and equipment to assure all design and layouts adhere to the T-Mobile standards and procedures.
  • First point of contact for the EIT department for Granite related training and questions; training both individuals and small groups on the 6.3 platform.
  • Was an integral member of the Granite Communications Team, which oversaw the communication of all the necessary training, implementation and cutover information required for all T-Mobile employees for the migration of the Granite 3.7 platform to the new 6.3 version.
  • Additionally, worked as a Data Migration Engineer during the T-Mobile acquisition of SunCom Wireless. This entailed performing SQL queries for creation of data subsets, the creation of customizable reporting for high level analysis of large quantities of data for the accurate data modeling/mapping of all associated elements being migrated.
  • Personally input and oversaw Granite builds of two new T-Mobile Datacenters to include a multitude of various vendor transport equipment and all subsequent physical/logical connections utilizing SDH, DWDM/CWDM, ECN and Microwave transmission within a LAN/WAN/MAN.

Migration PM/Engineer

Alcatel-Lucent (Contractor/Glow Networks Inc.)
Plano, TX
03.2007 - 11.2007
  • Personally responsible for auditing numerous DS3s throughout five different Central Offices within the Chicago Market for Migration from the LEC leased ring to Dark Fiber.
  • Provided documented reports/trackers on migration status for several different departments, as well as conducting multiple conference calls and meetings to keep the project running smoothly.
  • Submitted T1/T3 ASR orders to the LEC for re-grooming the audited DS3s down to the T1 level.
  • Conducted the re-grooming of the circuits down to the T1 level with the LEC, which consisted of provisioning new circuits within the Tellabs 5500 DACS, creating triplets to groom T1s from one facility to another, and verify status of facilities after the re-groom.

Granite Support Engineer

Cingular Wireless (Contractor/Sun Technologies Inc)
Atlanta, GA
09.2006 - 01.2007
  • Responsible for the design of all telecommunication transmission services related to the Region and Market wireless network.
  • Perform adds, deletions, and changes as needed to update Granite to accurately reflect the as-built connections.
  • Build and update circuit paths ranging from DS0 circuits up to OC192 rings using such systems as the Parent Port Mapping Wizard, Cable Wizard, Granite/XNG, WebXng, IWOS and CTS.
  • Worked with various vendor equipment; Fujitsu Flash 192, Ciena K2 OC192 SONET ADM, Nortel Optera Metro OC192 SONET ADM, Tellabs product line, Ericsson, Lucent, Alcatel, and many others.

Facilities Billing Analyst

Cricket Communications (Contractor/Oxford International)
Kettering, OH
11.2005 - 09.2006
  • Assist and perform monthly billing reconciliation, ensure that all vendor services are billed accurately, as per applicable contracts or tariffs. Obtained a comprehensive understanding of in>Bill which is utilized to validate and produce invoices.
  • Perform updates to Granite Inventory system for all new Backhaul, Interconnect, LD facility and Trunk group orders. Ensure all required information for all orders are accurate and passed to Net Ops in a timely manner for Test and Turn-Up.
  • Assist in the research, design, order, and implementation of all required Backhaul and Interconnect network components needed to support all new products and features developed and rolled out by corporate product management.
  • Assist in the design, order, implementation, and inventory OC, STS1, DS3, DS1, DS0 and SS7 facilities to support network builds. Including initial design input, vendor selection input, project planning, ordering, and implementation.

RNOC Transport Engineer III

Cingular Wireless (Contractor/TEK Systems)
Norristown, PA
03.2005 - 11.2005
  • Manage and provide technical lead and support to diagnose and resolve complex or chronic facility outages. Provide single point of contact for the Tier 1 technicians with incorrect or incomplete Xng database or VTAG online reporting issues.
  • Responsible for taking lead on repeat and chronic facility issues, providing technical analysis and troubleshooting to identify, diagnose and resolve complex or reoccurring facility outages or errors that cause voice and or data degradation. Worked directly with facility provider until problem resolution or circuit re-engineering.
  • Facilitate communication between and conduct meetings with all facility providers within the Northeast region. Provide data analysis and assessment reporting of network performance, conduct monthly meetings to discuss chronic/repeat facility failures, and discuss extended outages that directly affect MTTR and steps necessary to improved problem resolution.
  • Serve as the single point of contact for the RNOC Tier 1 technicians to report Granite/Xng database issues with incorrect or incomplete facilities data, and work with Regional Engineering and Operations to resolve these issues.

VoIP Provisioner – Level II Trunk/T1 Tester

AT&T Wireless (Contractor/TEK Systems)
Bothell, WA
12.2003 - 12.2004
  • Supported the planning, analysis, design, testing, and troubleshooting of networks and operational systems. Participated in systems planning, information planning and analysis in support of telecommunications support functions, including trouble ticket management, service order entry, and/or configuration management. Additional duties included communicating project status, deliverables, priorities, roadblocks and contingencies.
  • Responsible for the test and turn-up of trunks from the Sonus Media Gateway GSX9000 Series.
  • Oversaw wiring and installation of equipment between local offices – the input of all DACS cross connects and was responsible for T1 testing and acceptance.
  • Provisioned trunks and routing information in the GSX, SGX and PSX.
  • Responsible for documenting and communicating the policies and procedures to be utilized and implemented by future technicians.

Network Management Operations Sr. Technician

AT&T (Contractor/Computer Task Group)
Sacramento, CA
10.2002 - 08.2003
  • Provided technical expertise to the AT&T HDSL2 project which included rolling several thousand LNS customer T1.5 access circuits from the LEC to copper loops.
  • As one of the first designers in the HDSL2 project, it was my responsibility to develop templates for the creation of new circuit designs and to impart that knowledge to new hires in the center, training and supervising when needed. This required demonstrable proficiency within ACMS TIRKS subsystems GOC, C1 Inventory, E1&F1 for data validation and cleansing.
  • Additionally worked as a Provisioning Engineer Technical Support Specialist. Provisioned, tested and routed DS1 and DS3 facilities over the AT&T Network. Program line coding, framing and installation of Cross Connects systems (DACS). Utilized and became exceptionally proficient with T1 command. Additionally, utilized such systems as: CLMVDL, TSNOW, WFA/DI, WFA/DO, DCOE, SOTS, POCITS, BPP Circuit, BPP Facility, T1/T3 Rearranger, ASR, COLR/Planet, QPS, NetAnalyst, Centest and other support Systems from AT&T.

Field Service Engineer

Tellabs Operations Inc.
Lisle, IL
02.2001 - 02.2002
  • Provided technical support on site within a central office environment; conducting testing on such Tellabs products as the Titan 5500, Titan 6500, Titan 6100 and the Cablespan product line.
  • In charge of Implementing ECNs, software upgrades, installation, testing, maintenance, repair and calibration of communications services, equipment and/or peripherals of a complex nature. Address and troubleshoot problematic and crisis level malfunctions to maintain customer satisfaction with Tellabs products and ensure compliance with contract requirements.
  • Performed routing and fault testing of DS1, DS3, OC3, OC12 and OC48 communications facilities using a Digital Lightwave test set and T-Berd. Performing fault isolation of digital telecommunications equipment, fiber optic transmission, M13 multiplex, digital cross connects and channel bank equipment.

Provisioning Engineer

Qwest (Contractor/TEK Systems)
Salt Lake City, UT
06.2000 - 02.2001
  • Worked in the Company Initiated Action (CIA) division as a Provisioning Engineer/Implementation Coordinator; coordinating with Telco’s and customers verifying equipment, shipping and installations are sent and completed in accordance with their associated due dates. Initiated appropriate degree of escalation on all orders in jeopardy of missing the requested/scheduled due dates while maintaining and updating databases as required.
  • Coordinated the wiring and installation of DS1, DS3 and SONET systems. Program line coding, framing, & install cross connects systems (DACS). Test & troubleshoot DS1, DS3 and SONET systems remotely using REACT. Interacted with LECs and IXCs to isolate and resolve circuit and equipment issues.
  • Worked very closely with the NOC for monitoring purposes. Experience with Tellabs Titan 5500, AT&T DACS IV, Alcatel DCS, Fujitsu FLM 150 & 2400, SLC 2000 multiplexers, Nortel Networks, Hekimian and Sonoplex systems. Utilization and mastery of TL1 command. Worked with systems which included: INM, TIRKS, SOTS, WFA, TEMS and NMA.

Education

Edmonds Community College
Lynnwood, WA

Everett Community College
Everett, WA

Skills

  • ECN, SONET, DWDM/CWDM, LAN/WAN, and Ethernet telecommunication networks; entire spectrum of ASR/LSR ordering and circuit provisioning, billing, and circuit design; network inventory/transmission documentation; data integrity/recovery; telco technical writing; disaster recovery planning; contingency planning; DACS configuration and troubleshooting; optical circuits and transmission; voice over IP (VoIP); comprehensive trunk testing
  • Telcordia Granite/Xng, Granite Works, CoFEE, Canvas, Nautilus, CCP, iCON, UPIM, CND, EAI (Ericsson Adaptive Inventory), HOMER, TIRKS, OMNIVue, NMA, WMS, MetaSolv, SOTS, WFA/DI, WFA/DO, FORCE-DCOE, POCITS, BPP Circuit, BPP Facility, T1/T3 Rearranger, ASR/LSR, VFO, COLR/Planet, QPS, ClearVision, HOMER, Remedy, CTS, In>Bill, CSG, GORA, Procomm Plus, WinFIOL, INM, Telwares, Fireworks, Bidmaster, Esite, IWOS, and other proprietary support systems from AT&T, CenturyLink, and Verizon; testing/troubleshooting of ECN, SONET, and Ethernet networks remotely using NetAnalyst, Centest, TEMS, and REACT; working with such equipment platforms as the Infinera DTN, ALU LambdaXtreme & LambdaUnite, Ciena Corestream, various Cisco routers, Sonus Media Gateway GSX9000 Series; Tellabs products such as the Titan 5500, Titan 6500, Titan 6100, 7100, 532/5321/0 DCS, and the Cablespan product line; AT&T DACS IV, Alcatel DCS, Fujitsu 7120, 4500, 4100, FLM 150 & 2400, SLC 2000 multiplexers, Nortel Networks, ALU DMX, Hekimian & Sonoplex systems, and Tellabs SIAD
  • Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook) and other commonly utilized productivity applications
  • Inventory management
  • Data analysis
  • Network design

Certification

  • Various Trunk/Switch/Circuit provisioning/testing courses.
  • Various Tellabs and other Telco Certifications

Timeline

Inventory Operations Specialist

Brightspeed (Contractor/Sincera)
04.2024 - 01.2025

Telecom Inventory Advisor

Iconectiv (Contractor/Orion Innovation)
03.2023 - 12.2023

ULH Transport Engineer

Verizon Business (Contractor/The Select Group)
10.2020 - 12.2022

Transport Engineer II

Verizon Wireless (Contractor/Artech Information Systems LLC)
10.2017 - 05.2019

Sr. Transport/Granite Network Technician

Verizon Wireless/Accenture (Contractor/The Brixton Group)
01.2017 - 04.2017

Sr. Granite Engineer

T-Mobile (Contractor/GDT)
11.2014 - 10.2016

Granite Inventory QA Specialist

Time Warner Cable (Contractor/TSRI Inc.)
11.2013 - 06.2014

Transport Engineer/Inventory Specialist

CenturyLink (Contractor/Mountain LTD)
04.2013 - 10.2013

Transport/Granite Engineer

T-Mobile (Contractor/Aditi Technologies/GDT)
04.2011 - 08.2012

Core Transport/Billing Analyst

ClearWire (Contractor/Synergie)
04.2010 - 08.2010

Granite/Transport Engineer

AT&T (Contractor/Insight Global, Inc.)
09.2009 - 04.2010

Granite/Transport Engineer

T-Mobile (Contractor/Aditi Technologies)
11.2007 - 08.2009

Migration PM/Engineer

Alcatel-Lucent (Contractor/Glow Networks Inc.)
03.2007 - 11.2007

Granite Support Engineer

Cingular Wireless (Contractor/Sun Technologies Inc)
09.2006 - 01.2007

Facilities Billing Analyst

Cricket Communications (Contractor/Oxford International)
11.2005 - 09.2006

RNOC Transport Engineer III

Cingular Wireless (Contractor/TEK Systems)
03.2005 - 11.2005

VoIP Provisioner – Level II Trunk/T1 Tester

AT&T Wireless (Contractor/TEK Systems)
12.2003 - 12.2004

Network Management Operations Sr. Technician

AT&T (Contractor/Computer Task Group)
10.2002 - 08.2003

Field Service Engineer

Tellabs Operations Inc.
02.2001 - 02.2002

Provisioning Engineer

Qwest (Contractor/TEK Systems)
06.2000 - 02.2001

Edmonds Community College

Everett Community College

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