BRENT C. WOLLIN
Telecommunications
Valley Village,CA
Summary
Experienced and results-driven Telecommunication Technician, Network Field Technician, Fiber Optic Technician, and Central Office Installation Specialist with over 20 years of experience installing, configuring, maintaining, and troubleshooting complex telecom and network systems. Expertise spans fiber optic systems, DC/AC power infrastructure, data center operations, and network performance optimization. Skilled in managing high-pressure situations and ensuring optimal system performance while meeting or exceeding industry standards. Known for excellent technical skills, team leadership, and customer service. Ready to contribute to improving the efficiency and reliability of telecom and data center systems.
Result-oriented and adaptable with strong problem-solving mindset. Possesses foundational knowledge of network infrastructure and server maintenance, with hands-on skills in hardware installation and troubleshooting. Committed to ensuring optimal data center performance and reliability through precision and diligence.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
11
11
Certifications
Work History
IBX Customer Service Technician IV
Equinix Inc.
El Segundo, CA
12.2022 - Current
- Installed, configured, and maintained advanced network equipment including routers, switches, firewalls, servers, cage builds, smart hands ensuring near 100% uptime for enterprise customers
- Led hardware installation and server configuration for data center clients, improving system performance and cutting setup time by 15%
- Diagnosed and resolved complex connectivity issues, reducing troubleshooting time by 20% and ensuring minimal service disruptions
- Installed and maintained DC and AC power systems (rectifiers, PDUs, UPS), ensuring reliable power supply for critical data center operations
- Collaborated with internal teams and vendors to implement network optimization strategies, enhancing customer service satisfaction by 10%
- Managed network performance monitoring, proactively identifying and solving potential issues, keeping data center uptime at optimal levels
- Trained junior technicians, helping them achieve certifications and reducing training time by 25%
Network Field Technician
Lumen Technologies / Level 3 Communications
Los Angeles, CA
12.2018 - 11.2022
- Conducted on-site maintenance and installation of network equipment, including fiber optics, DS1/T1, SONET circuits, and Ethernet networks, ensuring smooth and uninterrupted telecom services
- Performed circuit provisioning and fault isolation for both local and long-haul customers, maintaining a 95% on-time resolution rate
- Terminated and spliced optical fiber cables (SC, LC, FC, ST) for both single and multi-mode fibers, reducing installation errors by 15% and optimizing system reliability
- Utilized OTDR and VFL tools to troubleshoot fiber optic circuits, ensuring the integrity of signal pathways and preventing system downtime
- Implemented and managed fiber optic networks, overseeing the installation of both overhead and underground cables in compliance with industry standards
- Led the testing and commissioning of telecom circuits, ensuring optimal data throughput and performance
Level IV Central Office Installer
Bluestream Pro Services
Ontario, CA
11.2012 - 11.2018
- Led the installation of DC power plants, network equipment, and fiber optic systems in central office environments, contributing to the successful deployment of new telecom infrastructure
- Installed and tested critical fiber optic systems, optimizing signal quality and bandwidth capacity for telecom clients
- Designed and executed fiber optic terminations, including SC, LC, and ST connectors, ensuring minimal signal loss and maximum transmission efficiency
- Managed power system installations, including rectifiers and UPS systems, ensuring 100% uptime for telecom infrastructure and network equipment
- Collaborated with internal and external teams to ensure proper configuration, installation, and troubleshooting of central office equipment
- Created Method of Procedure (MOP) reports for complex installations, ensuring compliance with safety protocols and reducing project risks
Level IV Central Office Equipment Installer
Woltcom Inc.
Santa Monica, CA
05.2003 - 10.2012
- Managed and led the installation of telecommunication equipment, including fiber optic cables, DC power systems, and networking hardware in central office locations
- Installed FTTP systems, providing high-speed broadband services to 200+ customers while ensuring efficient deployment of services
- Trained and mentored new technicians in safe installation practices, reducing workplace incidents and improving team productivity
- Performed maintenance and upgrades of telecom systems, ensuring network reliability and performance
- Ensured compliance with industry standards and company policies during all installation projects, contributing to a 98% success rate in network deployments
Education
Associate’s Degree - Electrical Engineering
Los Angeles Technical Trade College
Los Angeles, CA 09.2009 - 05.2011
Skills
Fiber Optic Network Installation
Central Office Equipment Installation
DC/AC Power Systems
Data Center Operations
Fiber Optic Testing & Troubleshooting
Circuit Design Builds provisioning Migrations Grooms Disconnects
Technical Drawing Comprehension
Vendor Management Skills
Safety & Compliance
Troubleshooting & Problem Solving
OSP ISP Installation Standards
Transport & IP Based Network Systems
TDM ONT SONET DWDM
Digital Hierarchy
Technical Hardware Diagnostics
Remote Hands Smart Hands
Equipment Installation Decommissioning
Effective Problem-Solving Techniques
Network troubleshooting
Switch configuration
Fiber Optic Networks Installation Standards
ST FC SC LC MPO Connector Terminations Cleaning Polishing
Optical Fault Isolation
OTDR
Non-Intrusive Traffic Identifier
RFC Acceptance Testing
Performance testing
Hardware installation
Server management
IP Configuration
WAN LAN VLAN VPN
Root-cause analysis
Installation, maintenance, and repair
Asset Inventory Managment
Safe work practices
Quality Control Audits
AC DC Power (Primary & Secondary)
BDFB PDU's
Power Distribution
Hot work
NEC
Uninterruptable Power Supplies
Structured Cabling
Cabling Cable Management
Sewing Lacing (Kansas City, Power, Chicago, Running, Bundle Stitches
Adaptability and flexibility
Telecom infrastructure
Cable management
Network configuration
Signal testing
Technical troubleshooting
Attention to detail
Written communication
Passive optical networks
Trouble Ticket response & Documentation
System integration
Network support
First Aid CPR AED Bloodborne Pathogens
RMA processing
Certifications And Awards
- BICSI Fiber Optics I & II
- BICSI Installer I & II
- Fiber Optics Testing Specialist
- Copper Testing Specialist
- Cisco Cert. Network Associate (CCNA)
- CompTIA Security+
- Juniper Networks Cert. Associate (JNCA)
- OSHA 10 & OSHA 30
- Electronics Technologies Associate (ETA-1)
- RF Awareness
- Motorola R56
- First Aid | CPR | AED | Bloodborne Pathogens
- OTDR Viavi | EXFO
- Level IV Installer
- DoD Security Clearance (Secret)
- Aerial Lift Platform (Rough Terrain)
Certification
Electronics Technicians Association, International (ETA-I) Associate Level Certification - Electronics Technicians Association, International.
Timeline
IBX Customer Service Technician IV
Equinix Inc.
12.2022 - Current
Network Field Technician
Lumen Technologies / Level 3 Communications
12.2018 - 11.2022
Level IV Central Office Installer
Bluestream Pro Services
11.2012 - 11.2018
Associate’s Degree - Electrical Engineering
Los Angeles Technical Trade College
09.2009 - 05.2011
Level IV Central Office Equipment Installer
Woltcom Inc.
05.2003 - 10.2012