Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaulana Corpuz

Fresno,CA

Summary

Experienced Telecommunication Technician with a track record of superior customer service. Skilled in diagnosing and resolving network issues, protecting organizational assets, and maintaining infrastructure. Strong troubleshooting and diagnostic abilities for seamless operations and optimal performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

I&R Technician

Kaulana Corpuz
08.2022 - Current
  • Provide Superior Customer Service.
  • Maintain and service Fiber Optic & Copper Distribution Plant.
  • Splice Copper and Fiber optic cables(Loose tube & Ribbon Fiber).
  • Install internet and phone services for business and residential customers.
  • Assist with locating underground utility lines. (Copper and fiber cables).
  • Troubleshoot and repair copper & Fiber plant issues.
  • Troubleshoot and repair customer's internet and phone service.
  • Fusion splice 'MSTs' in New Construction Housing Tracs, including PON cabinets, according to fiber assignments specified by OSP Engineering.
  • Install FTTH activating ONT & verifying internet service with the customer.
  • Efficient at utilizing OTDR and other meters to trouble shoot fiber from the perm to the Central Office.
  • Provide excellent customer service.
  • Install internet, TV, VoIP, or POTS phone service via fiber optic or copper.
  • Install new fiber service wires from the Fiber Service Terminal to the Home or business.
  • Terminate fiber lines within the home.
  • Work within the Service Area Interface & Utility pole terminal. Making cross connections. Bringing the service to the home.
  • Utilize OTDR and other electronic meters to troubleshoot fiber optic and copper wires.
  • Use online tool to activate Optical Network Terminal. Also use online tool to troubleshoot and diagnose service issues on copper and fiber.
  • Use of hand and power tools to complete the installation.
  • Troubleshoot network issues up to the demarcation point.
  • Aerial Lift Truck certified.
  • Proficient with all safety procedures for pole climbing and ladder safety.
  • Terminate cat5, cat6 wires, and fiber optic wires.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed preventive maintenance of telecommunications equipment.
  • Responded to service requests during and after business hours.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Interpreted test equipment readings to localize line trouble.

Prem Tech

AT&T
01.2021 - 07.2022
  • Provide excellent customer service Install internet, TV, VoIP, or POTS phone service via fiber optic or copper. In small & medium businesses and residential homes.
  • Install new fiber service wires from the Fiber Service Terminal to the Home or business.
  • Terminate fiber lines within the home Work within the Service Area Interface & Utility pole terminal. Making cross connections. Bringing the service to the home
  • Utilize OTDR and other electronic meters to troubleshoot fiber optic and copper wires.
  • Use online tool to activate Optical Network Terminal. Also use online tool to troubleshoot and diagnose service issues on copper and fiber
  • Utilize hand and power tools to complete the installation
  • Set up, calibrated and operated engineering equipment.
  • Troubleshoot network issues up to the demarcation point
  • Aerial Lift Truck certified
  • Proficient with all safety procedures for pole climbing and ladder safety
  • Terminate cat5, cat6 wires, and fiber optic wires

Network Technician/Tower Climber

Unwired Broadband
08.2019 - 01.2021
  • Install Cisco routers, switches, POE's, 24 or 48-volt rectifiers, on all new tower site network builds.
  • Wire in all network and power components, including fiber optic, and Cat6 cables.
  • Build and install Antennas, configure Data traffic Access Point radios, run all cables fiber optic & Cat6 from tower-mounted equipment to network equipment location.
  • Routinely maintain the network's components and equipment with common updates and advanced repairs.
  • Evaluate performance data to verify the sufficient available speed on the Unwired Backbone network, to ensure customer's have the subscribed speeds.
  • Install and integrate new hardware and software systems into the existing infrastructure.
  • Current Tower Climbing certified.
  • Work on-call shifts.
  • Configure Access Point and Customer Premise Radios TCP/Ip. Assigning Static Ip Address and VLAN.
  • Work safely at on cell towers at heights up to 300ft.
  • Certified Tower Rescuer.
  • Use of Power and hand tools to construct and build steel mounts to mount equipment onto towers.
  • Read and follow building plans for proper equipment mounting location on the tower.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Performed necessary maintenance to support network availability.

Comm Tech 4 Business Class

unWired Broadband Inc.
04.2012 - 03.2019
  • Install and troubleshoot Business Service Internet, Phone, TV, including Advance Comcast Business Services (Voice Over IP phone systems (VoIP), Q2Q and PRI).
  • Install & maintain networks and network components for commercial customers.
  • Change and/or load configurations for customer's modems Load Static IP address(s) onto business customer's accounts Install and maintain wireless access points and cellular network backup systems for Customers.
  • Work 27-4 on-call rotations.
  • Configure TCP/IP to ensure proper internet connection Work directly with System Technicians to restore the Customer's services as quickly as possible.
  • Utilize Cable Test Meters along with the online tools to identify RF impairments from the service tap to customer's equipment.
  • Work with offsite Engineers when performing on-site maintenance for modems and routers, ensuring proper wiring connections and device functionality.
  • Install 66 and 110 punch down blocks and terminate Check the customer side of the block for proper service activation.
  • Install and wall-fish cat5 and coaxial cables during installs.
  • Safely work in drop ceilings, attics, rooftops and sub-floors.
  • Utilize telephony test equipment to test and troubleshoot phone service problems.
  • Use FVD and other issued PPE on a daily basis Safely ascend and descend utility pole via pole steps or extension ladder after conducting a proper inspection of the pole.
  • Able to conduct work in confined spaces, as well as able to work in a variety of outdoor climates.
  • Keep and maintain a clean driving record, able to pass any random drug screenings.
  • Have the ability to adapt to changes, due to market & company needs.
  • Read technical manuals and schematics to understanding specific configurations.
  • Safely Climb utility poles to access coaxial cable infrastructure. Utilizing the proper safety equipment.
  • Performed technical testing and evaluations.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Responded to service requests during and after business hours.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Performed quality assurance on systems to confirm optimal performance.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.

Education

High School Diploma -

Maui High School
Kahului, HI
06.1992

Skills

  • Customer Service
  • Fiber optic network installation
  • Maintenance of copper distribution systems
  • Proficient in cable splicing
  • Internet and Phone Service Installation
  • Utility Line Locating
  • Technical troubleshooting
  • Repairing Network Issues
  • Optical fiber fusion splicing
  • FTTH Installation
  • OTDR Utilization
  • Service Area Interface
  • Cross Connections
  • Online Tool Utilization
  • Hand and Power Tools Usage
  • Aerial Lift Truck Certification
  • Safety Procedures
  • Cable Termination
  • Cisco Router Installation
  • Network Component Wiring
  • Antenna Installation
  • Data Traffic Configuration
  • Network Maintenance
  • Performance Data Evaluation
  • Hardware and Software Integration
  • Tower Climbing Certification
  • On-call Shift Work
  • Access Point Configuration
  • Static IP Address Assignment
  • Equipment Mounting
  • Building Plan Reading

Certification

CA BSIS ACE Licensed

Timeline

I&R Technician

Kaulana Corpuz
08.2022 - Current

Prem Tech

AT&T
01.2021 - 07.2022

Network Technician/Tower Climber

Unwired Broadband
08.2019 - 01.2021

Comm Tech 4 Business Class

unWired Broadband Inc.
04.2012 - 03.2019

High School Diploma -

Maui High School

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