Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
TruckDriver

Jean Servin

Summary

Accomplished automotive professional with expertise in managing parts and replacing components, emphasizing teamwork, communication, and problem-solving. Proficient in engine maintenance, transmission service, and body repair. Seasoned installation and repair technician experienced in setting up, repairing, and configuring telecommunications equipment, with a focus on customer relationship building and independent problem-solving. Courteous Courier known for delivering quality service and ensuring timely deliveries, with comprehensive cross-training in shipping and logistics operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

I&R Technician

CS Contract Solutions
- Current
  • Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.
  • Ensuring adequate performance of internet, phone and if applicable, television services
  • Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
  • Place aerial or buried fiber optic drops and install interior and exterior wiring.
  • Observe all safety rules and OSHA regulations.
  • Work at heights by using/setting up various types of ladders.
  • Work in confined spaces
  • Teamwork - Assist other technicians in the performance of their duties when requested.
  • Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.
  • Have an ability to adapt to new processes and new information frequently.
  • Use internal systems for work order notation and time keeping.
  • Keep customer appointments.
  • Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.

Data Entry Specialist and support tech

CS Contract Solutions
05.2023 - Current
  • I am a mix of tech field support, data entry, dispatch and billing/hr communicator.
  • I am required to help tech on the field that have issue while trouble shooting fiber optic and voice (copper) service.
  • I also email and communicate/coordinate with local state managers that cover consolidated communications infrastructure for billing, work, construction and utility utilization for our field techs.
  • Enter and track the suspend work on the field and notate what issues where encounters and what measures where taken to resolve the issue.

I&R Technician

Wiseconnect
08.2020 - 04.2021
  • As an I and R tech my duties were to install new dsl copper service and repair existing services.
  • For full install my job was to test my count check the ohm, resistance, dbs, noise margins and distance to central office.
  • Also install nid/demarc run new internal wiring if customer requests it and set up the modem.
  • For repairs locate and fix issue online both buried and aerial.
  • Notarizing all jobs about the work done also submitting forms for buried drops and construction submissions for repairs.

Auto Technician/Mechanic

Rush Truck Centers Peterbilt
10.2019 - 08.2020
  • As a diesel tech 1 my job is to cleaning, maintenance, visual inspection, and removal of parts and attachments.
  • Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse evaluation, and reconditioning.
  • Provide technical service to vehicles and equipment.
  • Perform general and detailed repair of all trucks, engines and components.
  • Overhaul gas or diesel engines.
  • Read job order, observe and listen to vehicle in operation to determine malfunction and plan work procedures.
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments as needed.
  • Tag all warranty parts and returns to warranty clerk.
  • Attend training classes and keep abreast of factory technical bulletins.
  • Develop and maintain positive relationships with customers to increase overall customer satisfaction.

Core administrator

Rush Truck Centers Peterbilt
06.2018 - 10.2019
  • As a core administrator my job is to inspected used parts to insure it is in good condition to be refurbished.
  • Organizing parts according to part type packaging and palletizing big shipments scheduling pick ups and making purchase orders to return to vendors.
  • Establish operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current, keeping all floor, shelving and racks clean and organized.
  • Keep all overstock put away weekly.
  • Inspect physical condition of warehouse and equipment.
  • Prepare work order for repairs and requisitions for replacement of equipment.
  • Confer with department heads to ensure coordination of warehouse activities with activities of other functions such as production, sales, records control, and purchasing.
  • Direct salvage of damaged or used material.
  • Participate in planning personnel safety and plant protection activities.
  • Count, weigh or measure items in incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records.
  • Assist in monthly cycle counts.
  • Assist in annual inventory.

Auto Part Courier

Tristate Logistics
09.2017 - 06.2018
  • My duties where to pick up and delivers parts to customer, wholesale accounts, and suppliers.
  • Check before leaving to coordinate any last minute pick-ups or deliveries.
  • Assist with pulling customer orders.
  • Verify that invoice matches purchase order for each pick-up.
  • Check payments received with the invoices for each delivery.
  • Keep accurate log of daily deliveries and pick-ups.
  • Request recipient's signature on each delivery entry.
  • Unload truck each night.
  • Turn in all paperwork and undelivered parts.
  • Help with stocking and posting orders when they arrive to expedite delivery to shop technicians and retail accounts.
  • Assist in warehouse as requested by leadership.

Education

High school diploma -

Rancho High School
Las Vegas, NV
06.2009

Skills

  • VoIP
  • Fiber splicing
  • Typing
  • Inventory control
  • Forklift
  • Troubleshooting
  • Communication skills
  • Networking
  • Data Entry
  • Driving
  • Automotive Repair
  • Administrative Experience
  • Microsoft Word
  • Mechanical knowledge
  • Mechanic experience
  • Telecommunication
  • Microsoft Excel
  • Package pickup and delivery
  • Excellent driving skills
  • Handheld scanning devices
  • Local routes
  • GPS navigation
  • Customer service
  • Resource optimization
  • Performance monitoring
  • Leadership
  • Data entry
  • Loading and unloading
  • Cycle counting
  • Truck processing
  • Shipment unpacking
  • Shipping and receiving
  • Material handling
  • Storage organization
  • Inventory audits
  • Basic mathematics
  • Warehouse logistics
  • Sorting and labeling
  • Warehouse organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved suspended work, which led to a significant rise in completion rates.
  • Made the standard at documentation for the company

Certification

Driver's License, Non-CDL Class C

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Data Entry Specialist and support tech

CS Contract Solutions
05.2023 - Current

I&R Technician

Wiseconnect
08.2020 - 04.2021

Auto Technician/Mechanic

Rush Truck Centers Peterbilt
10.2019 - 08.2020

Core administrator

Rush Truck Centers Peterbilt
06.2018 - 10.2019

Auto Part Courier

Tristate Logistics
09.2017 - 06.2018

I&R Technician

CS Contract Solutions
- Current

High school diploma -

Rancho High School

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Jean Servin