Jonathan Baker
Myrtle Beach,SC
Summary
Seasoned IT leader with over 30 years of experience, including a key role as IT Director at Saertex USA LLC, driving technology advancements and operational efficiencies. Proficient in Microsoft Servers, known for delivering exceptional leadership and enhancing customer service. Achievements include significantly improving client satisfaction through streamlined processes and innovative solutions. Aiming to leverage extensive expertise to further elevate IT performance in a forward-thinking organization.
Overview
33
33
years of professional experience
1
1
Certification
Work History
IT Consultant & Technician
Self Employed
Myrtle Beach, SC
09.2018 - Current
- Working with corporations to assist their IT staff with onsite hands and eyes combined with 30 years' experience to troubleshoot issues, replace hardware, track down business stopping issues and investigate recurring problems
- Voice and data lines, telephone systems, paging systems, Cisco, HP, Dell, Juniper, Fortinet, Cradlepoint and multiple other brands of hardware for servers, routers, switches, firewalls, ATA's and more
- Software and firmware installs and upgrades to include Cisco, Microsoft, Dell, HP, Juniper, Aruba, IBM, NCR, Epson, etc
- POS, servers, workstations, registers, AIO's, Wyse using remote and onsite upgrades
Senior Account Executive
Priorpoint
Myrtle Beach, SC
08.2019 - 05.2020
- Discover new customers via cold calls, in person visits, networking and social media
- Determine needs, pain points and current issues using phone, emails and important onsite meetings to develop a relationship and then create a solution to better the technology environment for the customer
- Create a plan to alleviate the pain points and resolve current issues now
- Put in place processes to ease and reduce issues later
- Continue personal development and studies to ensure knowledge of new trends, technologies and pitfalls to be aware of for clientele
Sales & Leasing Consultant
East Coast Volkswagen
Myrtle Beach, SC
02.2018 - 09.2018
- Welcome customers and determine what and whys for their next vehicle
- Follow the process to ensure a smooth experience for the buyer
- Provide follow up to assist customer with any questions or concerns they may have
- Follow up with potential buyers to be aware of their needs and desires for the next vehicle
Account Executive/Sales
DocuSystems Inc
Myrtle Beach, SC
10.2016 - 02.2018
- Acquire new customers through internal database, cold calling and referrals
- Build customer relationships through reviews, periodic contact and listening to current needs and future plans
- Facilitate implementation of IT related support and services
- When all else fails I'm the customer's voice to move things forward or to correct
Systems Administrator / IT Manager
Carolina Coach
Claremont, NC
02.2016 - 06.2016
- Ensuring optimal up time and efficiency of network and phone system
- Complete management and upkeep of IDS, ASTRA, G2, DMS & CRM
- Preventing issues before they happen and quickly resolve the emergency's that do happen
- Monitor and maintain extensions and voicemail on the Samsung PBX phone system
- VMware, Windows Server and GMail all maintained, updated and training fall under my supervision and action
- Monitor and maintain network VLan's and camera system
- System ran on Microsoft Servers, with Wyse/Dell thin clients and HP workstations
- HP switches and Fortinet firewalls
IT Director
Saertex USA LLC
Huntersville, NC
09.2013 - 02.2016
- Directing and focusing technology forward in an environment that requires constant connection to the world and global locations to ensure specs and orders correct
- Four locations, multiple remote users and three languages across multiple platforms
- Manage day to day operations of servers, workstations, printers, reports, phone systems, communication between manufacturing machines and reporting servers
- Plan, implement and deliver new technology, from simple phone upgrades to server upgrades to new software that will assist in creating a more efficient environment for employees and customer experience
- Evaluate employee processes and develop steps to eliminate costly steps and create a more friendly process that increases productivity and office cohesiveness
Owner and President
Comtek of Hickory, Inc
Hickory, NC
09.2001 - 08.2013
- Company Overview: Computer/IT Services
- Ultimately ensure customer issue is resolved and customer is happy
- A happy customer is a returning customer
- Setup, install, configure and troubleshoot Novell Netware, Windows Servers, Microsoft Office Suites, Microsoft Exchange, Active Directory, Accounting Software, Quickbooks, Peachtree, MAS, Firewalls, Watchguard and SonicWall VPN remote office connections, VOIP, SMTP, POP3, IMAP, Word Perfect Office Suites, Lotus Office Suites, Quickbooks, various antivirus programs, cabling, router setup, wireless network, managed switches including HP ProCurve and Cisco Router and Switches
- Specialize in building customer relation by exploring their business goals, plans on future growth and expansion of locations and employee numbers
- Then recommend and plan network, then implement design and put into action the ordering of parts, setup up new Windows Server or Novell server
- All aspects are taken from start to finish by me or I have direct management over those performing new install or upgrade
- Management of Exchange Servers and Citrix Servers
- Setup VPN access via Watchguard and Cisco Routers/Firewalls
- Complete cabling infrastructure planning and rollouts
- Complete experience from simple one user operations to multi-locations worldwide
- Computer/IT Services
IT Director
Hickory Park Furniture Galleries
Hickory, NC
10.1999 - 09.2001
- Company Overview: Computer/IT Services
- The go to guy for technology needs
- Complete control of network
- Daily maintenance of pc's, yearly budget creation, web page design and maintenance
- Managed Novell Netware 5.1 with 40 local users and 2 remote location with 5 users each
- Initiated and followed through on creating bar code control and inventory systems that cut down on lost items, created faster customer service response and cut yearly inventory from taken 5 people one month to taking 2 people one week to do full inventory of 60,000 square feet of warehouse and 75,000 square feet of showroom space
- Added, deleted and updated users on Novell server
- Created Word and Excel master templates
- Managed phone systems and network copiers, printers and scanners
- Computer/IT Services
Service Manager
MRV Computer Consultants
Hickory, NC
06.1995 - 01.1999
- Company Overview: Computer/IT Services
- Overseen the daily operations of five service technicians and full account of customer satisfaction
- Overseen and assisted with Novell Netware installations, cabling jobs, complete system replacements while also taking care of customer emergency calls for down servers, payroll machines and other unexpected computer emergencies
- Installation and repair of Microsoft Servers, Microsoft Office applications and other Windows applications
- Computer/IT Services
Computer Instructor
United States Marine Corps
, United States
08.1991 - 05.1995
- Company Overview: Computer/IT Services
- Instructed basic network administrator course for Banyan Vines, taught MS-Dos 5.0, 6.0 and 6.22, Windows 3.1, 3.11, Harvard Graphics 2.3 and 3.0, Enable Office Suite, Lotus Notes, basic pc troubleshooting and network cabling
- In charge of scheduling classes, writing handouts, creating practical applications and classroom instruction
- Instructed over 4700 Marines and civilians and 15 different software and hardware classes
- Computer/IT Services
Education
HS Diploma -
North Iredell High School
Olin, NC06.1991
Skills
- Vmware
- Microsoft Servers
- PBX
- Microsoft Office
- VPN
- Sonicwall
- Watchguard Firewalls
- Remote Office Connections
- Customer Service
- Sales
- Business Development
- System Administrator
- Active Directory
- System Admin
- Cisco
- Fortinet
- Switches
- Backup
- POE
- WiFi
- DNS
- LAN
- Microsoft Exchange
- Network Support
- VoIP
- Operating Systems
- DHCP
- TCP/IP
- Disaster Recovery
- WAN
- Microsoft Windows
- Microsoft Windows Server
- Information Security
- Network Infrastructure
- Technical Support
- Network Monitoring
- Help Desk
- Network Administration
- Linux
- Microsoft SQL Server
- SQL
- Authentication
- IT support
- Banking
- Agile
- Customer support
- Telecommunication
- IT project management
- Hotel experience
- PCI
- Hospitality
- SharePoint
- Azure
- Adobe Photoshop
- SAP
- 5G
- 4G/LTE
- BGP
- Ethernet
- MPLS
- Routing protocols
- Negotiation
- Network management
- Contracts
- Presentation skills
- SaaS
- Business intelligence
- Outside sales
- ESXi
- Customer Service Expert
- Windows NT Expert
- Novell Netware Expert
- Windows 2000 server Expert
- Windows 95 Expert
- Windows 98 Expert
- Microsoft office products Expert
- Windows 2000 pro Expert
- Windows XP Expert
- Routers, Switches and Firewalls Expert
- Windows 2003 Server Expert
- VoIP Expert
- Leadership Expert
- COMMUNICATION Expert
- Attention to Detail Expert
- Microsoft Exchange Expert
- Watchguard Firewalls Expert
- Windows Server 2008 Expert
- Windows Vista
- Windows 7
- Shoretel Phone Systems Intermediate
- Windows 8 Expert
- Windows Server 2012 Expert
Assessments
- Sales skills, Proficient, 07/01/21
- Mechanical knowledge, Proficient, 12/01/22
- Work style: Professionalism, Proficient, 12/01/22
- Project timeline management, Proficient, 07/01/21
- Technical support, Proficient, 03/01/22
- Spreadsheets with Microsoft Excel, Proficient, 07/01/21
- Attention to detail, Proficient, 03/01/22
- Sales fit, Proficient, 12/01/22
- Customer focus & orientation, Proficient, 11/01/22
- Outside sales, Proficient, 08/01/23
- Technical support: Customer situations, Proficient, 03/01/22
Certification
- Driver's License
- Motorcycle License
Additionalinformation - Skillsexpertise
- Customer Service Expert
- Windows NT Expert
- Novell Netware Expert
- Windows 2000 Server Expert
- Windows 95 Expert
- Windows 98 Expert
- Microsoft Office Products Expert
- Windows 2000 Pro Expert
- Windows XP Expert
- Routers, Switches and Firewalls Expert
- Windows 2003 Server Expert
- VoIP Expert
- Leadership Expert
- Communication Expert
- Attention to Detail Expert
- Microsoft Exchange Expert
- Watchguard Firewalls Expert
- Windows Server 2008 Expert
- Windows Vista Expert
- Windows 7 Expert
- Shoretel Phone Systems Intermediate
- Windows 8 Expert
- Windows Server 2012 Expert
Military Service
Marine Corps, United States, E-4, 08/01/91, 05/01/95
Personal Information
- Authorized To Work: US
- Title: Systems Administrator
Timeline
Senior Account Executive
Priorpoint
08.2019 - 05.2020
IT Consultant & Technician
Self Employed
09.2018 - Current
Sales & Leasing Consultant
East Coast Volkswagen
02.2018 - 09.2018
Account Executive/Sales
DocuSystems Inc
10.2016 - 02.2018
Systems Administrator / IT Manager
Carolina Coach
02.2016 - 06.2016
IT Director
Saertex USA LLC
09.2013 - 02.2016
Owner and President
Comtek of Hickory, Inc
09.2001 - 08.2013
IT Director
Hickory Park Furniture Galleries
10.1999 - 09.2001
Service Manager
MRV Computer Consultants
06.1995 - 01.1999
Computer Instructor
United States Marine Corps
08.1991 - 05.1995
HS Diploma -
North Iredell High School