Mario Figueiredo
West Boylston,MA
Summary
Experienced IT Infrastructure Engineer with a strong track record designing, implemenƟng, and managing enterprise-grade virtualizaƟon, compute, network, and storage environments supporƟng tens of thousands of end users and petabyte-scale data systems. Adept at leading cross-funcƟonal teams, aligning IT strategy with organizaƟonal goals, and ensuring secure, reliable operaƟons across highly complex, mulƟsite infrastructures. Skilled in cloud plaƞorms, soŌware-defined infrastructure, and centralized IT management tools, focusing on high availability, automaƟon, and disaster recovery at scale. Proven ability to deliver resilient, cost-effecƟve soluƟons while managing mulƟmillion-dollar budgets, procurement lifecycles, and stakeholder relaƟonships. Well-prepared to lead enterprise, municipal, and educaƟonal IT operaƟons with an emphasis on cybersecurity, compliance, and long-term digital transformaƟon.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Technology Consultant
Resolution Technologies
Atlanta, GA
09.2025 - Current
- Collaborated with networking teams to validate and implement PowerFlex networking prerequisites, including IP addressing, VLANs, MTU configuration (jumbo frames), L2/L3 connectivity, and redundancy requirements.
- Deployed, configured, and validated Dell PowerFlex environments across multiple sites, encompassing hyperconverged and two-layer architectures.
- Performed end-to-end installation of PowerFlex components (SDC, SDS, MDM), integrated compute and storage layers, and ensured compliance with Dell best practices for performance, resiliency, and scalability in multi-site deployments.
- Worked closely with cross-functional teams to design and develop PowerShell, bash, and Python automation scripts to streamline deployment workflows, standardize configuration, and enforce compliance across the environment.
- Executed and validated non-disruptive upgrade (NDU) workflows for PowerFlex, vSphere, CloudLink, and RecoverPoint for Virtual Machine, carefully sequencing component upgrades to preserve data integrity, system stability, and uninterrupted service delivery.
- Assessed legacy environments to identify configuration gaps and dependencies, ensuring non-disruptive migration to the target environment.
- Validated network connectivity and routing between source and target environments prior to migration, and configured required host, VM, and storage policies (including affinity/anti-affinity and placement rules) to ensure successful workload transitions.
Principal Software Engineer
Dell Technologies
Hopkinton, MA
06.2017 - 04.2025
- Led root cause analysis and resolution of critical VxRail and Apex Cloud Platform escalations, addressing complex challenges spanning software, hardware, and multi-cloud integration.
- Collaborated with engineering, product, and support teams to isolate systemic issues, implement corrective actions, and develop knowledge base content to prevent recurrence.
- Partnered with engineering and development teams to design and implement long-term solutions for infrastructure and cybersecurity issues, aligning with organizational uptime, compliance, and data protection goals.
- Implemented clustering, storage spaces direct, and policy-driven governance to support large-scale workloads, streamline operations, and meet enterprise security and regulatory requirements.
- Led validation and risk reduction for software and firmware rollouts by applying DISA STIG frameworks and NIST-aligned security practices, ensuring compliance with federal security baselines.
- Coordinated with cross-functional teams to identify potential vulnerabilities, implement hardening measures, and validate system integrity prior to production release, reducing the risk of security incidents and ensuring stable, compliant deployments in mission critical environments.
- Developed and enforced secure, automated, policy-driven implementation procedures for VMware Cloud Foundation (VCF) on VxRail and administered the full VMware ecosystem (NSX-T, vRealize Automation, vRealize Operations, Log Insight), enabling large-scale, mission-critical environments with centralized control over networking, monitoring, automation, and secure troubleshooting.
- Supported budget-aware project execution and coordinated with procurement stakeholders on hardware, software, and licensing across multiple business units.
- Designed and deployed a resilient Dell PowerFlex storage platform to seamlessly support ACP RedHat OpenShift deployment, ensuring high availability, scalability, and optimized performance for enterprise.
- Implemented a robust Windows Server environment to seamlessly integrate with Azure Stack HCI, enabling efficient deployment of ACP for Microsoft Azure with optimized performance, scalability, and reliability across on-prem and cloud.
Principal Solutions Engineer
Dell Technologies
Hopkinton, MA
06.2009 - 06.2018
- Contributed to the architecture and deployment of Vblock converged infrastructure solutions, integrating VMware vSphere, Cisco UCS compute, and EMC storage to deliver a high-performance, scalable, and fully integrated data center platform.
- Contributed to the architecture and deployment of EMC Enterprise Hybrid Cloud (EHC), delivering a fully integrated platform for automated workload provisioning and lifecycle management using VMware vRealize Automation and Orchestrator.
- Scaled VMware vCloud Director deployments to support 5,000 independent EHC instances, designing and configuring virtual environments for training field deployment teams and demonstrating proofs of concept for potential customers, ensuring high availability, operational continuity, and environment scalability.
- Architected, deployed, and performance-tuned an enterprise-scale Virtual Desktop Infrastructure (VDI) solution supporting 10,000 users by integrating VMware View with EMC VMAX storage arrays, optimizing compute and storage performance to mitigate boot storms, enhance user experience, improve I/O throughput, and maximize resource utilization.
- Architected and deployed VMware Site Recovery Manager (SRM) implementations leveraging EMC Symmetrix DMX with SRDF and VMware Storage Replication Adapters (SRAs), enabling policy-driven, automated disaster recovery and orchestration across geographically dispersed data centers.
- Engineered and validated metro and geo-cluster configurations across VMware and Microsoft platforms leveraging VPLEX storage virtualization, delivering continuous availability and disaster avoidance across geographically dispersed data centers.
- Monitored and managed power consumption, cooling requirements, and overall infrastructure health across multiple lab environments while overseeing the full hardware and software procurement lifecycle.
- Performed in-depth audits to identify system gaps, aligned acquisitions with strategic project roadmaps, and ensured scalable, and cost-effective growth of the data center.
Senior Customer Engineer
EMC
Hopkinton, MA
06.2006 - 06.2010
- Installed, upgraded, and maintained enterprise-level storage and computing systems to ensure optimal performance and reliability.
- Independently managed multiple customer accounts as the sole field support resource, delivering end-to-end technical services and fostering strong, trust-based relationships.
- Acted as the primary technical liaison for resolving high-impact customer issues, delivering timely and effective support.
- Assisted in identifying hardware requirements for field support teams and maintaining parts depot readiness to ensure rapid response and service continuity.
- Conducted peer training sessions and facilitated knowledge transfer to promote best practices in service delivery and technical operations.
Senior System Technician
EMC
Franklin, MA
03.1997 - 06.2006
- Led system integration efforts, coordinating end-to-end infrastructure onboarding and ensuring comprehensive system validation prior to deployment.
- Executed advanced diagnostics and root cause analysis on Symmetrix systems, troubleshooting hardware at the component level to maintain high reliability standards.
- Managed system builds, executed component-level repairs, and conducted detailed manufacturing audits to support quality assurance and production efficiency.
- Served as a mentor for incoming Production Technicians, fostering technical growth and adherence to safety and quality standards through structured training and peer coaching.
Education
Associate of Science - Electronics Engineering
New England InsƟtute of Technology
01.2008
Bachelor of Science - Business Management
Dean College
01.2015
Skills
- Infrastructure Design
- Project Management
- Life Cycle Management
- Capacity Planning
- Software Defined Data Center
- Virtualization
- VMware
- HyperV
- KVM
- Nutanix
- OpenShift
- Microsoft Azure
- Amazon AWS
- Kubernetes
- VMware Cloud Foundation
- VSAN
- Windows
- Active Directory
- Linux
- OS X
- PowerMax
- Isilon/PowerScale
- PowerFlex
- PowerStore
- VxRail
- SAN
- NAS
- Cisco Networking
- Brocade
- Dell PowerSwitch
- Cisco UCS
- HPE ProLiant
- Dell PowerEdge
- TCP/IP
- ISCSI
- NVMe/TCP
- NFS/SMB/CIFS
- Zero Trust Architecture
- STIG/NIST
- Python
- Ansible
- Agile Methodologies
Certification
- VMware Certified Professional, VMware
- EMC Proven Professional, EMC
- CompTIA Network+, CompTIA Security+
Timeline
Senior Technology Consultant
Resolution Technologies
09.2025 - Current
Principal Software Engineer
Dell Technologies
06.2017 - 04.2025
Principal Solutions Engineer
Dell Technologies
06.2009 - 06.2018
Senior Customer Engineer
EMC
06.2006 - 06.2010
Senior System Technician
EMC
03.1997 - 06.2006
Associate of Science - Electronics Engineering
New England InsƟtute of Technology
Bachelor of Science - Business Management
Dean College