Joshua Munoz
San Antonio
Summary
Emerging Information Technology professional and US Army Veteran of 5 years. Gained experience in secure communications while in the military, but always held a passion for the IT industry. I recently completed the Computer User Support Specialist program at ACI Learning to better prepare for an IT-focused position. Currently working towards Network+, and Security+ certifications.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Service Desk Technician
Velonex Technologies
San Antonio
07.2025 - Current
- Provided technical support for hardware and software issues.
- Managed ticketing system to track service requests and resolutions.
- Assisted users with troubleshooting network connectivity problems.
- Documented solutions and created knowledge base articles for future reference.
- Responded to customer inquiries via phone, email, and chat channels.
- Resolved customer inquiries in a timely manner while maintaining excellent customer service standards.
Infantryman
United States Army
Fort Campbell
01.2020 - 01.2025
- Managed and maintained mission-critical communication systems, including tactical radios, satellite equipment, and encrypted networks, ensuring secure and reliable operations.
- Conducted cybersecurity awareness training for unit members, reinforcing best practices in digital security and threat mitigation.
- Operated advanced targeting and reconnaissance systems, integrating GPS, thermal imaging, and real-time data processing for enhanced battlefield intelligence.
- Assisted in deploying mobile command centers, setting up satellite and encrypted communications for mission-critical coordination.
- Operated and troubleshot battlefield management systems to relay real-time intelligence, supporting strategic decision-making.
- Installed and managed rugged military computers for data tracking.
- Configured and supported digital tracking systems for mission logistics.
Cable Installer
Telnet Resources
Chula Vista
01.2018 - 11.2019
- Installed and terminated RJ45 connectors for reliable network connectivity.
- Ran and secured CAT 5e and CAT 6 cabling through ceilings, walls, and rooftops for efficient infrastructure setup.
- Tested and troubleshot cable installations to ensure optimal performance and compliance with industry standards.
- Identified and resolved cable faults using toners, testers, and multimeters.
- Maintained proper bend radius and cable slack to prevent signal interference and optimize data transmission.
- Terminated cables within patch panels adhering to industry standards for signal integrity and easy network management.
- Pulled and organized network cable bundles for efficient routing to patch panel rooms.
- Labeled and mapped cable connections to ensure accurate troubleshooting and future scalability.
Education
Computer User Support Specialist Program -
ACI Learning Tech Academy
San Antonio, Texas05.2025
Skills
- Troubleshooting
- Active Directory
- Ticketing System
- Call Center Triage
- ICloud
- Virtual Migrations
- TCP/IP
- LAN
- WAN
- VLAN
- VPN
- VOIP
- Operating Systems
- Identify Security Threats
- Customer Service
- Remote Desktop Utility
- Conflict Management
- Microsoft Office 365
- Data Backup
- Network Design
- Hardware Maintenance
Certification
• Axelos ITIL 4 Foundation, 03/25
• CompTIA A+, 04/25
• CompTIA Security+, In Progress
• CompTIA Network+, In Progress
• CompTIA A+, 04/25
• CompTIA Security+, In Progress
• CompTIA Network+, In Progress
Training
ACI Learning Tech Academy, San Antonio, Texas, Computer User Support Specialist Program, 05/25
Timeline
Service Desk Technician
Velonex Technologies
07.2025 - Current
Infantryman
United States Army
01.2020 - 01.2025
Cable Installer
Telnet Resources
01.2018 - 11.2019
Computer User Support Specialist Program -
ACI Learning Tech Academy