Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Zaid Khalyleh

New Britain

Summary

To obtain a challenging position in a dynamic IT environment where I can utilize my skills and knowledge to contribute to the organization's success.

IT professional skilled in technical support and customer service. Proven ability to diagnose and resolve variety of technical issues while ensuring seamless operations. Collaborative team member known for adaptability and focus on achieving optimal results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Desk Technician

TEKsystems
01.2025 - 06.2025
  • Supporting the Network Update and Refresh Team at UConn Health.
  • Assist in Windows 10 to Windows 11 migration projects.
  • Troubleshoot and support end-users during hardware refresh and upgrade rollouts.
  • Collaborate with the networking team to maintain system uptime during transitions.
  • Document technical issues and resolutions in ServiceNow.

Help Desk Technician Intern

Tunxis Community College
02.2024 - 01.2025
  • Provided technical support for desktops, laptops, printers, and peripherals.
  • Diagnosed and resolved hardware/software issues effectively.
  • Conducted system maintenance and upgrades for optimal performance.
  • Assisted users with troubleshooting via phone and in-person.
  • Utilized ServiceNow for ticketing and resolution tracking.

IT Project Intern

DCI Resources
07.2024 - 12.2024
  • Participated in IT projects focused on enhancing network security and performance.
  • Helped deploy and configure hardware/software systems.
  • Supported maintenance of routers and switches.
  • Conducted routine network security audits.

Math Teacher & Office Coordinator

Russian School of Mathematics
01.2020 - 04.2022
  • Taught mathematics with a focus on individual learning styles.
  • Managed scheduling, administrative tasks, and communication with parents/staff.
  • Built a collaborative and effective educational environment.

Computer Technician

PCW Computer Services
12.2017 - 11.2018
  • Delivered IT support and sales in a retail setting.
  • Installed software/drivers and performed hardware repairs.
  • Removed malware and restored system functionality.
  • Performed on-site computer installations.

Education

A.S. - Computer Networking

Connecticut Community College
05.2025

B.S. - Mathematics

Jordan University of Science and Technology
12.2012

Skills

  • Troubleshooting
  • Networking
  • Hardware
  • Scripting
  • Tools
  • OS Platforms
  • Remote Support
  • Cybersecurity
  • Communication
  • Customer Service

Certification

  • Cisco Introduction to Cybersecurity
  • Cisco Introduction to IoT
  • CompTIA IT Fundamentals+
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Timeline

Service Desk Technician

TEKsystems
01.2025 - 06.2025

IT Project Intern

DCI Resources
07.2024 - 12.2024

Help Desk Technician Intern

Tunxis Community College
02.2024 - 01.2025

Math Teacher & Office Coordinator

Russian School of Mathematics
01.2020 - 04.2022

Computer Technician

PCW Computer Services
12.2017 - 11.2018

B.S. - Mathematics

Jordan University of Science and Technology

A.S. - Computer Networking

Connecticut Community College

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