I&R Technician
3 Years 2 MonthsTriage Partners | 07.2023 - Current
I&R Technician
2 Years 3 MonthsGSI | 04.2021 - 07.2023
- Diagnosed and resolved technical issues in telecommunications equipment to ensure optimal service delivery.
- Collaborated with cross-functional teams to streamline troubleshooting processes and improve response times.
- Conducted routine maintenance and inspections on network systems to enhance reliability and performance.
- Mentored junior technicians, providing training on best practices and technical procedures for greater efficiency.
I&R
2 Years 10 MonthsTurn Around Communication | 06.2018 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
I&R Technician
3 Years 3 MonthsMCI Telecommunications | 03.2015 - 06.2018
- Implemented process improvements that reduced downtime during service interruptions and enhanced user satisfaction.
- Developed comprehensive documentation for system configurations, procedures, and troubleshooting guides for team reference.
- Led initiatives to adopt new technologies, resulting in improved system capabilities and operational effectiveness.
- Analyzed performance metrics to identify trends and recommend strategic enhancements for service operations.