Chantal Plascencia
Fullerton,CA
Summary
Training and development professional prepared to drive impactful learning and development programs. Proven success in designing and implementing effective training strategies that align with organizational goals. Focused on fostering team collaboration and delivering measurable results. Expertise in program management and instructional design, coupled with flexible and reliable approach.
Overview
14
14
years of professional experience
Work History
Director of Training and Development
Bundoo Khan
01.2025 - Current
- Increased employee retention through targeted development initiatives and career path planning.
- Implemented continuous improvement strategies for ongoing professional development opportunities for staff members.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all company departments.
- Launched e-learning platforms to expand accessibility of educational resources within the organization.
- Streamlined onboarding processes, expediting new hire integration into the workforce.
- Oversaw the development of competency models to drive performance expectations and inform talent management decisions.
- Evaluated training effectiveness, utilizing feedback to continually improve program offerings.
Training and Development Specialist
The Habit Burger and Grill
10.2019 - 12.2024
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Boosted employee engagement with interactive workshops, group activities, and hands-on exercises.
- Conducted thorough needs assessments to tailor training programs to specific organizational requirements.
- Coordinated special events such as seminars, conferences, or guest speaker sessions to enhance employee learning experiences beyond the classroom setting.
- Collaborated with cross-functional teams to develop cohesive learning strategies aligned with business goals.
- Composed informative instructional materials, including manuals, guides, and job aids for diverse learning preferences.
- Led internal certification programs that resulted in a greater number of qualified employees holding specialized roles within the company structure.
- Delivered engaging presentations and facilitated group discussions for optimal participant involvement.
Customer Service Supervisor
The Habit Burger and Grill
11.2014 - 10.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
IT Help Desk Technician
The Habit Burger and Grill
09.2011 - 11.2014
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Education
Certified Nursing Assistant
Western High School
Anaheim, CA06-2012
Skills
- E-learning strategies
- Training facilitation
- Organizational development
- Learning management systems
- Team management
- Leadership development
- Coaching
- Mentoring
- Group process facilitation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Active listening
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director of Training and Development
Bundoo Khan
01.2025 - Current
Training and Development Specialist
The Habit Burger and Grill
10.2019 - 12.2024
Customer Service Supervisor
The Habit Burger and Grill
11.2014 - 10.2019
IT Help Desk Technician
The Habit Burger and Grill
09.2011 - 11.2014
Certified Nursing Assistant
Western High School
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