Chantal Taylor
Shreveport,LA
Overview
7
7
years of professional experience
Work History
Customer Service Representative WFH
BroadPath Healthcare
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative WFH
Paramount Staffing
04.2022 - 05.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Teleperformance
02.2019 - 03.2022
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Cashier Team Lead
Walmart
01.2018 - 01.2022
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Bossier High School
Bossier City, LA05.2019
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Call Documentation
- Customer Service
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Data Confidentiality
- Order and Refund Processing
- Inbound and Outbound Calling
Timeline
Customer Service Representative WFH
BroadPath Healthcare
08.2023 - Current
Customer Service Representative WFH
Paramount Staffing
04.2022 - 05.2023
Customer Service Representative
Teleperformance
02.2019 - 03.2022
Cashier Team Lead
Walmart
01.2018 - 01.2022
High School Diploma -
Bossier High School