Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chantal Tolentino

Providence,Rhode Island

Summary

Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.

Overview

8
8
years of professional experience

Work History

HR Assistant

Doral
12.2023 - 09.2024
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.

Loan Processor

Peoples Home Loans
04.2023 - 06.2024
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.

Customer Service Agent

Ross Simons
10.2021 - 03.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Customer Service Specialist

Spencer Technologies
01.2017 - 05.2020


  • Improved customer service wait times to mitigate complaints.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Collaborated closely with other departments to resolve complex issues promptly, enhancing interdepartmental cooperation.

Education

High School Diploma -

Juanita Sanchez
Providence
06.2013

Skills

  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Call Documentation
  • Customer Service
  • Data Entry and Maintenance
  • Training and Development
  • Teamwork and Collaboration
  • File Maintenance
  • Employee Relations
  • Human resources records

Languages

Spanish
Full Professional

Timeline

HR Assistant

Doral
12.2023 - 09.2024

Loan Processor

Peoples Home Loans
04.2023 - 06.2024

Customer Service Agent

Ross Simons
10.2021 - 03.2022

Customer Service Specialist

Spencer Technologies
01.2017 - 05.2020

High School Diploma -

Juanita Sanchez

Similar Profiles

CREATE PROFILE
Chantal Tolentino