Summary
Overview
Work History
Education
Skills
Desired Position
Timeline
Generic

Chantal Tousignant

Minneapolis

Summary

Desired Position: Delta Flight Attendant


Honest, hardworking and resiliant professional with leadership experience in customer-facing roles seeking position as a Delta Flight Attendant. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Personal passion for travel and new experiences.

Overview

11
11
years of professional experience

Work History

Shift Manager/Server

Fireside Lounge
08.2013 - Current
  • Provide outstanding hospitality to customers to gain appreciation, satisfaction, and return service
  • Demonstrate the ability to multitask in a fast-paced environment and handle escalated customer issues effectively
  • Open/close restaurant independently while adhering to all sanitation procedures and food/alcohol safety measures
  • Train new employees on job responsibilities and company policies

Airbnb Property Consultant

Utalay Koh Chang Villas
08.2023 - 03.2024
  • Compose/refine contracts between property owners and property management companies and assist in onboarding negotiations
  • Implement administrative software and systems (Upwork) for order tracking, task management, and property inspection
  • Develop strategies with international marketing team to improve social media presentation, increase follower interaction, establish brand identity, and increase bookings
  • Create and manage portfolios for 15 individual properties to utilize in the online booking process across multiple third-party sites such as Booking.com, Airbnb, Facebook listings, Instagram listings, and the company's private website
  • Establish business strategies by assessing current budget and spending, creating a projected timeline for growth, and clarifying department roles and responsibilities
  • Develop standardized customer service processes to improve customer satisfaction and internal communications through the implementation of WhatsApp Business software

Talent Acquisition Specialist

Hollstadt Consulting
08.2022 - 05.2023
  • Utilize Salesforce, Job Boards (Indeed, Dice, Etc.) LinkedIn, and independent referrals to find and acquire qualified candidates for tech engineer and C-level management positions
  • Conduct initial phone screens/interviews with potential candidates and executive level clients to determine eligibility and role specifications
  • Attend networking events, job fairs, and recruitment events to represent the company and source candidates
  • Successfully and consistently achieve rigorous weekly and quartly metrics established by management team
  • Set new company record for the first successful candidate placement while still receiving onboarding training

Ramp Agent

Delta Air Lines
10.2021 - 04.2022
  • Safely and efficiently operate and assist in operating ground service equipment, such as tugs, belt loaders, cargo loaders, aircraft stairs (charter flights), and jet bridges to facilitate the proper transfer of baggage, cargo, and passengers
  • Practice safety-conscious behaviors both independently and within a team to adhere to all operational procedures and maintain Delta's core values
  • Collaborate with Ramp Agents, Flight Crew, and Gate Agents to achieve company goals related to on-time departures/arrivals, flight quantity, and payload optimization
  • Receive training for narrow body aircraft, wide body aircraft, and charter flights for both domestic and international flights
  • Assist passengers in lifting and transporting luggage from jet bridge to airplane bins in the event of limited cabin space or weight distribution adjustments

Bartender/Shift Manager

Stone's Throw Cafe
11.2018 - 06.2020
  • Perform opening and closing duties, print sales reports, set up for incoming shift, prepare cash drawers, and take inventory.
  • Manage bar inventory, restock supplies and place orders for spirits, beer, wines, and mixers.
  • Successfully resolve customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Supervise and train staff on preparing and delivering drinks, handling money and setting up at beginning of shift and breaking down at end of shift to facilitate operations.

Education

BACHELOR OF ARTS - HISTORY

UNIVERSITY OF MINNESOTA
12.2019

Skills

  • Exceptional communication and interpersonal skills
  • 10 years of customer service experience
  • Highly organized
  • Excellent time management
  • Strong work ethic
  • Ability to work as team member and independently
  • Crisis/emergency/First aid management and deescalation experience
  • Seasoned solo traveler
  • Familiarity with Delta expectations and core values

Desired Position

Delta Flight Attendant

Timeline

Airbnb Property Consultant

Utalay Koh Chang Villas
08.2023 - 03.2024

Talent Acquisition Specialist

Hollstadt Consulting
08.2022 - 05.2023

Ramp Agent

Delta Air Lines
10.2021 - 04.2022

Bartender/Shift Manager

Stone's Throw Cafe
11.2018 - 06.2020

Shift Manager/Server

Fireside Lounge
08.2013 - Current

BACHELOR OF ARTS - HISTORY

UNIVERSITY OF MINNESOTA

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Chantal Tousignant