James Dyer
Wilmington,DE
Summary
Experienced in maintaining cleanliness and organization standards within work areas, ensuring compliance with quality assurance protocols. Demonstrated ability to analyze sales reports to identify trends, leading to actionable improvements and growth opportunities. Skilled in training new employees on essential customer service practices, product knowledge, and cash handling techniques, fostering a knowledgeable and efficient team environment. Proven track record in overseeing shift operations, enhancing team performance through effective leadership and communication.
Overview
20
20
years of professional experience
Work History
Shift Manager/Server
Wilmington Diner
Wilmington, DE
08.2024 - 03.2025
- Inspected work areas regularly for cleanliness and organization standards.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Retired
Retired From Working
, DE
04.2014 - 08.2024
- Took care of sick friend until he passed away
Admissions Coordinator
LifeCare Center at Citrus County
Lecanto, FL
05.2005 - 05.2012
- Assured in residents signing admission agreement.
- Maintained accurate records of admissions data and statistics.
- Assisted in the review of applications, transcripts, and other documents for admission decisions.
Education
Associate of Science - Paralegal Studies
Orlando College
Orlando, FL06-1994
Some College (No Degree) - Medical Billing And Coding Specialist
Ultimate Medical Academy
Clearwater, FLSkills
- Employee training
- Cash handling
- Customer service
- Team leadership
- Quality assurance
- Time management
- Relationship building
- Interpersonal skills
- Shift leadership
- Payment processing
- Verbal and written communication
- Accurate money handling
- Staff motivation
- Decision-making
- Staff development
- Staff training and onboarding
- Workplace safety
- Team building
- Handling customer complaints
- Shift checklists
- Effective communication
- Interpersonal communication
- Delegating work
Timeline
Shift Manager/Server
Wilmington Diner
08.2024 - 03.2025
Retired
Retired From Working
04.2014 - 08.2024
Admissions Coordinator
LifeCare Center at Citrus County
05.2005 - 05.2012
Associate of Science - Paralegal Studies
Orlando College
Some College (No Degree) - Medical Billing And Coding Specialist
Ultimate Medical Academy