Nicholas Cuevas
Santa Teresa,NM
Summary
Punctual professional experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Server/Cook/Shift Manager
AppleBee’s
El Paso, TX
08.2021 - Current
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
Detailing Homes
Icon Custom Home Builder
El Paso, TX
04.2022 - 07.2022
- Working together to prepare houses for walkthroughs with customers, actively hands-on with power tools, paint, pressure washer, maintaining long periods of time on my feet.
- Investigated customer complaints related to service quality or delivery timescales.
Front Desk Associate
Planet Fitness
El Paso, TX
12.2020 - 04.2022
- Assisted customers in completing paperwork for services rendered.
- Participated in team training sessions on topics such as customer service standards.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained daily records of all transactions, including payments and cancellations.
A Member of the Production Team
Alorica
El Paso, TX
10.2020 - 12.2020
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained detailed records of customer interactions and transactions for future reference.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Sales Associate
Guess, Clothing Company
03.2020 - 07.2020
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
Customer Service Rep/ Delivery Driver
Pizza Hut
Fort Polk, LA
01.2019 - 05.2019
- Taking calls, Washing dishes, Folding boxes, Completing chores list, Delivering food to customers
Lifeguard
American Pools
Fort Polk, LA
05.2018 - 08.2018
- Monitor patron safety, Clean pools, Set up furniture
Customer Service Associate
Commissary
Fort Polk, LA
05.2017 - 05.2018
- Bagged groceries, Assist customers unloading groceries into vehicle
General labor
Sunset Inc. Construction
El Paso, TX
- Cleaning up debris, Assisting coworker with tools and tasks
Education
Business Administration and Management, Accounting
University of Texas at El Paso
08.2024
Business Administration and Management, General
El Paso Community College
05.2020
High school diploma -
Leesville High School
01.2019
Skills
- Staff Training and Onboarding
- Employee Training
- Delegating Work
- Punctual and Reliable
- Compliance understanding
- Inventory controls
- Mentoring and Coaching
- Flexible Schedule
- Team Development
- Quality Assurance
- Food Running
- Supply Restocking
- Order Management
- Safe Food Handling
- Food inspection
- Guest Engagement
- Point of Sale (POS) system operations
- Positive and professional
- Suggestive Selling
- Order Accuracy
- Cash Handling
References
Available Upon Request
Timeline
Detailing Homes
Icon Custom Home Builder
04.2022 - 07.2022
Server/Cook/Shift Manager
AppleBee’s
08.2021 - Current
Front Desk Associate
Planet Fitness
12.2020 - 04.2022
A Member of the Production Team
Alorica
10.2020 - 12.2020
Sales Associate
Guess, Clothing Company
03.2020 - 07.2020
Customer Service Rep/ Delivery Driver
Pizza Hut
01.2019 - 05.2019
Lifeguard
American Pools
05.2018 - 08.2018
Customer Service Associate
Commissary
05.2017 - 05.2018
General labor
Sunset Inc. Construction
Business Administration and Management, Accounting
University of Texas at El Paso
Business Administration and Management, General
El Paso Community College
High school diploma -
Leesville High School
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