CHANTAL T TOLENTINO
Kissimmee,FL
Summary
Dynamic professional with versatile skills in project management, problem-solving, and collaboration, offering a fresh perspective and a commitment to quality and success. Recognized for adaptability and a proactive approach, consistently delivering effective solutions that drive results. Expertise in fostering teamwork and navigating complex challenges ensures projects are completed on time and within budget. Passionate about leveraging innovative strategies to enhance operational efficiency and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Billing Assistant
AmWINS Group Benefits
(Hybrid)
03.2023 - 10.2025
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Handled account payments and provided information regarding outstanding balances.
- Assisted in generating monthly reports to track billing activities and discrepancies.
- Verified billing information against contracts to ensure accuracy before processing invoices.
- Updated client profiles with new contact information or changes in billing status.
- Processed invoice adjustments based on feedback from clients or internal audits.
Data Entry Clerk
Swarovski Optics
(Remote)
01.2021 - 03.2023
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Review data for deficiencies or errors.
- Participate in other projects or duties as assigned.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Inserted updates and maintains accurate data on computer systems.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created and maintained data entry logs to track data entry activities.
HR Assistant
Doral
(Hybrid)
12.2020 - 01.2021
- Develop and oversee the marketing budget, ensuring resources are allocated efficiently and ROI is optimized.
- Supervise market research to identify emerging trends, customer needs, and competitor strategies.
- Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-oriented work environment.
- Ensure brand consistency across all marketing channels and materials.
- Assisted in scheduling interviews and coordinating candidate communications throughout recruitment process.
- Maintained employee records and updated personnel files with new information or documents.
- Supported onboarding processes by preparing materials and facilitating new hire orientations.
- Processed employee leave requests and maintained tracking system for absence management.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Support Specialist
Spencer Technologies
(Remote)
09.2016 - 11.2020
- Processed service requests promptly to ensure customer satisfaction and timely resolution.
- Documented customer interactions in the support system for accurate record-keeping.
- Coordinated with technical teams to resolve complex issues affecting customer experiences.
- Utilized CRM software to track interactions and manage customer relationships efficiently.
- Maintained knowledge of product features and updates to assist customers effectively.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
High School -
Juanita Sanchez
Providence, RI01-2013
Skills
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Customer service
- Insurance Eligibility Verification
- Fast Learner
- Data entry proficiency
- Problem-solving
- Customer relationship management (CRM)
- Appointment scheduling
- Salesforce
- Team collaboration
- Email management
- Microsoft windows and office
- Online chat support
- Support services
- Issue and resolution tracking
LANGUAGES
English
Spanish
Work history
01-2023
Timeline
Billing Assistant
AmWINS Group Benefits
03.2023 - 10.2025
Data Entry Clerk
Swarovski Optics
01.2021 - 03.2023
HR Assistant
Doral
12.2020 - 01.2021
Customer Support Specialist
Spencer Technologies
09.2016 - 11.2020
High School -
Juanita Sanchez