Chantale McCullough
Greenville,SC
Summary
Resourceful Inbound Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, problem-solving, and workflow optimization. Excel in communication, team collaboration, and adaptability, ensuring seamless operations and enhanced customer satisfaction.
Overview
26
26
years of professional experience
Work History
Inbound specialist II
Resurgent Capital Services
Greenville
11.2025 - Current
- Provided customer support via phone and email for financial
- Created repayment plans based on account holders' financial status and repayment abilities.
- Communicated with clients to resolve payment disputes and inquiries.
- Resolved customer complaints with efficiency and professionalism, enhancing customer satisfaction.
- Processed customer payments with accuracy and updated account information, ensuring data integrity.
- Documented interactions with customers in compliance with company policies.
- Negotiated tailored payment plans with customers, facilitating timely repayment of debt.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Sp Billing Specialist I
The Hartford
Greenville, SC
01.2025 - 10.2025
- Reviewed and verified billing data for accuracy and compliance.
- Processed billing inquiries and resolved discrepancies efficiently.
- Coordinated with clients to clarify billing questions and concerns.
- Answered customer inquiries regarding billings, payments, account status
- Processed customer feedback to enhance service quality and escalated significant issues as needed.
- Maintained a professional demeanor while managing challenging situations.
Rsc Rep III
Spectrum
Greenville, SC
08.2017 - 08.2024
- Handled escalated customer complaints with professionalism and empathy.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Assisted customers with inquiries and resolved service-related issues.
- Educated clients on product features and benefits to enhance usage.
- Processed orders and managed customer account information effectively.
- Trained new representatives on company policies and procedures.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Quality Control Inspector
Century Plastics
Greenville, WI
07.2000 - 07.2017
- Inspected products for quality and compliance with industry standards.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Conducted tests on materials to ensure durability and safety.
- Monitored production processes to identify and resolve quality issues.
- Documented inspection results and reported findings to management.
- Implemented corrective actions for non-conforming products effectively.
- Trained new staff on quality control procedures and safety measures.
- Verified accuracy of product labels, including expiration dates and lot numbers.
Education
Woodmont High School
Piedmont, SCSome College (No Degree) - Social Work
Benedict College
Columbia, SCSkills
- Customer support
- Billing resolution
- Payment processing
- Account management
- Customer relationship management
- Call center experience
- Quality assurance
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Empathy and patience
Timeline
Inbound specialist II
Resurgent Capital Services
11.2025 - Current
Sp Billing Specialist I
The Hartford
01.2025 - 10.2025
Rsc Rep III
Spectrum
08.2017 - 08.2024
Quality Control Inspector
Century Plastics
07.2000 - 07.2017
Woodmont High School
Some College (No Degree) - Social Work
Benedict College