CHARLES RICHMOND
GILBERT
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Experienced professional with a strong background in technology-related roles as well as call center environment. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
IMPLEMENTATION SPECIALIST II/ IMPLEMENTATION SPECIALIST III
ADP
Tempe
11.2022 - 04.2025
- Analyze client systems and processes to recommend tailored ADP solutions, ensuring seamless integration and optimized workflow efficiency.
- Foster strong relationships with clients and internal teams, facilitating smooth product implementations and enhancing cross-departmental cooperation.
- Drive successful project completions by managing timelines, coordinating resources, and providing regular progress updates to stakeholders.
- Empower clients through comprehensive training, building their confidence and proficiency in utilizing ADP products effectively.
- Develop creative solutions to streamline onboarding processes, significantly improving client satisfaction and implementation efficiency.
- Provided guidance and support to mentees, helping them develop their skillset and reach their goals.
- Handled many technical support phone calls daily.
- Monitored call center queues to ensure calls were answered promptly and efficiently.
SECURITY OFFICER
Allied Universal
Phoenix
05.2023 - 06.2024
- Conduct regular patrols ensuring property security and resident safety.
- Train and mentor new officers to uphold compliance and standards.
- Identify and report safety issues through detailed documentation.
- Create a secure environment by monitoring premises effectively.
NOTARY SIGNING AGENT
Richmond Mobile Notary Services LLC
Gilbert
06.2020 - 06.2023
- Notarized documents, built client trust, ensured document security with fraud prevention skills.
- Facilitated client meetings, traveled for signings, maintained high service ratings with 100+ reviews.
- Managed document authenticity, utilized digital verification, achieved over six-figure revenue.
SECURITY OFFICER
Securitas
Phoenix
08.2022 - 05.2023
- Conducted regular patrols to safeguard property and ensure resident safety.
- Trained new officers to uphold compliance and security standards.
- Monitored premises to maintain a secure environment and report anomalies.
- Documented safety issues and unusual events in detailed reports.
VERIFICATION ADVOCATE / UNDERWRITER / SPECIALIST
CARVANA
Tempe
10.2021 - 08.2022
- Promoted to level 2 underwriter within a year, enhancing team efficiency.
- Surpassed account closure targets, collaborating with banks for seamless transactions.
- Resolved customer inquiries through effective communication, improving approval rates.
- Monitored team performance, mentoring peers to achieve departmental goals.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained records of customer interactions, transactions, comments and complaints.
SECURITY OFFICER
Allied Universal
Phoenix
11.2019 - 11.2020
- Protected the property through regular patrol organization and execution while performing vaster and resident check in and check out evaluation.
- Guide new hires in mastering product skills, enhancing team efficiency and confidence.
SECURITY OFFICER
Western Area Security Services
Los Angeles
11.2019 - 05.2020
- Improved security measures executed on the property by assisting in new hire training.
- Documented daily activities and irregularities by drafting reports of property damage, theft, accidents, and unusual occurrences.
- Handled security issues and/or emergency situations appropriately and in a timely manner.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial.
INSURANCE AGENT
State Farm Insurance
Los Angeles
04.2019 - 03.2020
- Assisted clients with insurance solutions, increasing client satisfaction and retention.
- Analyzed client needs, offering tailored policies that enhanced coverage efficiency.
- Collaborated with team to streamline processes, improving service delivery.
- Resolved client issues promptly, boosting trust and long-term relationships.
- Reviewed customer payment information and ensured the accuracy of data entry. Ensured all transactions are properly documented according to legal requirements.
- Processed orders, refunds and exchanges quickly and accurately.
- Provided customer service support for incoming calls and emails.
DRIVER
Uber Technologies Inc
Los Angeles
04.2016 - 09.2019
- Pick up and drop off riders to their destinations
SALES ASSOCIATE
Conn's Home Plus
Phoenix
10.2018 - 04.2019
- Assisted customers with product selection, leading to increased sales and positive feedback.
- Exceeded monthly sales targets through effective customer engagement and product knowledge.
- Collaborated with team to optimize store layout, enhancing customer shopping experience.
- Resolved customer inquiries efficiently, improving satisfaction and loyalty.
SECURITY OFFICER
Western Area Security Services
Los Angeles
02.2015 - 10.2018
- Monitored premises to prevent theft, enhancing security and ensuring safety compliance.
- Responded to incidents promptly, reducing risk and maintaining a secure environment.
- Collaborated with team to implement security protocols, improving response efficiency.
- Conducted regular patrols, identifying potential hazards and mitigating threats effectively.
Education
HIGH SCHOOL DIPLOMA -
Westchester High School
Skills
- Team Building
- Client-Facing
- Quality Assurance
- Multitasking
- Productivity Improvement
- Interpersonal
- Communication
- Customer Service
- Notary
- Sales
- Client management
- Client training
- Leadership
- Problem-solving
- Work Prioritization
- Attention to detail
- Teamwork
- Presentation
- Project Management
- Security
- Underwriting
- Customer support
- Implementation management
- Implementation and configuration
- Technical troubleshooting
- Technical support escalation
- Payment processing
- Call queue management
Accomplishments
- Top Payroll Implementation Specialist two months in a row
- Top seller in store revenue
- Top NPS score for fiscal year
- Over 100 5 Star reviews on Google Reviews
Timeline
SECURITY OFFICER
Allied Universal
05.2023 - 06.2024
IMPLEMENTATION SPECIALIST II/ IMPLEMENTATION SPECIALIST III
ADP
11.2022 - 04.2025
SECURITY OFFICER
Securitas
08.2022 - 05.2023
VERIFICATION ADVOCATE / UNDERWRITER / SPECIALIST
CARVANA
10.2021 - 08.2022
NOTARY SIGNING AGENT
Richmond Mobile Notary Services LLC
06.2020 - 06.2023
SECURITY OFFICER
Allied Universal
11.2019 - 11.2020
SECURITY OFFICER
Western Area Security Services
11.2019 - 05.2020
INSURANCE AGENT
State Farm Insurance
04.2019 - 03.2020
SALES ASSOCIATE
Conn's Home Plus
10.2018 - 04.2019
DRIVER
Uber Technologies Inc
04.2016 - 09.2019
SECURITY OFFICER
Western Area Security Services
02.2015 - 10.2018
HIGH SCHOOL DIPLOMA -
Westchester High School