Chantalisa Frazier
Country Club Hills,USA
Summary
Highly motivated individual with a strong foundation in customer service and a commitment to accuracy, seeking an Insurance Verification Specialist position to contribute to a smooth and efficient billing process by verifying patient benefits and obtaining necessary authorizations.
Overview
25
25
years of professional experience
Work History
Customer Associate
UChicago Medicine Ingalls Memorial
09.2001 - Current
- Effectively manages high volumes of inbound calls by assisting patients with their scheduling needs in the EPIC system.
- Work with physician offices to troubleshoot issues regarding invalid or 'dirty orders'.
- Obtain and verify the patient’s current insurance policy at the time of scheduling using RTE verification program.
- Generates the patient’s estimated out-of-pocket portion and collects Point of Service (POS).
- Obtain secondary insurance information and complete the Medicare Secondary Payer Questionnaire (MSPQ) for all Medicare patients to coordinate benefits efficiently.
- Ensure Medicare denials are minimized by verifying that the outpatient diagnostic procedure meets the criteria established by Medicare guidelines.
- Inform self-pay patients of the various assistance programs and redirect to the appropriate Financial Counselor based on the location of the procedure.
- Serves as a department super-user by attending training sessions of new or updated programs and relay information and updates back to the team.
- Assist with the departmental training of new team members.
- Exceeded daily KPIs through exceptional communication skills and proactive problem-solving abilities.
- Stretching beyond assigned duties when needed for smooth business operations.
- Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.
Human Resources Assistant
UChicago Medicine Ingalls Memorial
01.2001 - 01.2003
- Filtered heavy volume of incoming calls to appropriate recruiter.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Administered job placement test to prospective candidates.
- Collected and processed new hire documents for incoming employees.
- Verified employment status of past and current employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Education
Bachelor of Science - Business Administration
LIBERTY UNIVERSITY
Lynchburg, VA07.2025
Associate of Applied Science - Computerized Accounting
ROBERT MORRIS COLLEGE
Orland Park, IL09.1993
Skills
- EPIC
- Passport OneSource
- Real-time eligibility (RTE) systems
- HDX Insurance verification
- EDM
Microsoft Office
- Access
- Excel
- Outlook
- PowerPoint
- Word
Timeline
Customer Associate
UChicago Medicine Ingalls Memorial
09.2001 - Current
Human Resources Assistant
UChicago Medicine Ingalls Memorial
01.2001 - 01.2003
Bachelor of Science - Business Administration
LIBERTY UNIVERSITY
Associate of Applied Science - Computerized Accounting
ROBERT MORRIS COLLEGE
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