Chantallee Cummings
Orlando,FL
Summary
Dynamic and results-oriented professional with significant experience at Archers Cleaners, specializing in customer relations and performance enhancement. Demonstrated capability to improve customer satisfaction through effective communication and precise adherence to standards, resulting in a rise in positive feedback. Proficient in document management and dedicated to promoting a collaborative workplace culture.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn Hotel Sandton
12.2018 - 08.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Customer Service Representative
Archers Cleaners LLC
01.2016 - 03.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Practical Nurse/Receptionist
Community Medical Complex
05.2011 - 03.2014
- Assisted with admissions, appointments, transfers, and discharges.
- Cared for wounds, provided treatments, and assisted with procedures.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected Type payments, processed transactions and updated relevant records.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
Deploma - Practical Nursing
National Academy Practical Nursing
Jamaica06.2012
General Studies
Grater Portmore High
Jamaica07.2006
Skills
- Possesses a highly structured and precise methodology
- Exhibits outstanding communication and interpersonal abilities
- Capable of working independently and across diverse cultures
- Detail-oriented with the capacity to manage multiple tasks concurrently
- Demonstrates strong critical thinking and comprehensive problem-solving skills
- Adaptable to evolving requirements
- Proficient in computer applications, including Microsoft Word and Excel
Timeline
Housekeeping Supervisor
Holiday Inn Hotel Sandton
12.2018 - 08.2020
Customer Service Representative
Archers Cleaners LLC
01.2016 - 03.2020
Practical Nurse/Receptionist
Community Medical Complex
05.2011 - 03.2014
Deploma - Practical Nursing
National Academy Practical Nursing
General Studies
Grater Portmore High
Similar Profiles
Alicia EgginsAlicia Eggins
Front Desk Receptionist at Holiday Inn Hotel SandtonFront Desk Receptionist at Holiday Inn Hotel Sandton
Princepreet SinghPrincepreet Singh
Maintenance Technician at Holiday Inn Hotel SandtonMaintenance Technician at Holiday Inn Hotel Sandton
Latasha PerkinsLatasha Perkins
Cook at Holiday Inn Hotel SandtonCook at Holiday Inn Hotel Sandton